Luxembourg obviously use euros as currency, luxembourghish, french and german are all official language, both french and german are way more currently spoken that luxemburghish (for example cinema have movies dubbed/subtitled in french and/or german, but very rarely luxemboughish) and your example is more like : would people in Rhode Island buy a Playstation if they needed to ship to Massachusset when broken? Luxembourg is not even 1/100 of Germany or France
All purpose Sales and Sales Rumours and Anecdotes [2023 Edition]
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If you buy a product in a store in an EU/EEC country I expect you can deliver it there for repairs or at a local repair center. Regardless of MS has local support for that country, not sure if MS has local support for Norway. But there is nowegian laws, they would not get away with not following our local laws in regards repairs etc.
As for online stores, as long as you have access, its in a language you understand and can pay with a credit/debit card (PSN/Live credits) does it matter? And most europeans got rudimentary grasp of english I assume.
As for online stores, as long as you have access, its in a language you understand and can pay with a credit/debit card (PSN/Live credits) does it matter? And most europeans got rudimentary grasp of english I assume.
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Deleted member 11852
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This is not the case, there is no EU regulation that mandates consumer protection in this fashion. Since the 1970s the UK implemented national consumer protection legislation that mandates the retailers are responsible for replacement, servicing and repair under warranty. The UK proposed such laws across the EU when it was a member several times and they were rejected by Member States. The EU rights under EU legislation is much narrower and predicated on purchase. A retailing will be compelled to provide goods paid for, and replace those which are broken if return within seven days (pretty standard across the EU).
Subsequent failures not generally not the retailers responsibility, and this is between the consumer and the manufacturer. If the manufacturer has no presence in your country, then you have to hope they will honour the warranty which can require registration at purchase and may be rejected if you are outside of a service area. Even if repair is permitted, you will have to pay carriage in both directions and possibly for the repairs too. If the manufacturer isn't present in your country, they do not have to comply with your laws but because somebody else sold one of their items there.
And stating the obvious a bit, there wont be a "local repair centre" because Microsoft don't repair centres in countries in which they don't sell their hardware! This is the point I am making.
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That's not at all what I've read. The UK '2 years' warranty turns out to be only 6 months, after which the onus of proof falls on you rather than the manufacturer. In the EU, it's a proper 2 year warranty.
www.eccnet.eu
Guarantees and Warranties | European Consumer Centers Network
If you buy goods in Europe and they turn out to be faulty or do not look or work as advertised, a seller must repair or replace them, reduce the price, or give you a refund. On this page, you will find all essential information about guarantee and warranty rules in the EU, Norway, and Iceland.
Okay, tell a lie. EU situation is same as UK with 6 months no quibble, 2 years you need to prove it as faulty.
This is of course in the EU which many European nations aren't a part of, such as Croatia and Serbia in your list, and many of the nations on your unsupported list aren't even in Europe and it's down to them where I believe you're right, generally the buyer has to work internationally at their own cost which'll vary country to country.
D
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If you dig into the Directive (EU) 2019/771 - like all EU Directives - it sets out the legal position for Member States but it not law itself. EU law is set out in EU Regulations. You'll note the Directive does not mandate Member States to establish national statutory organisations (like the UK's Trading Standards Office) that are tased to enforce those consumer protections.
The reality of consumer protection across the EU is one of disparity because many member states simply do not enforce these rights, which is why the EU isn't quite the level playing field it should be. The Commission has a process for dealing with infractions (i.e. not following EU law), of which there are so many the Commission built a searchable database to record them all.
Not a great analogy, but people in the EU have the legal to to police protection when in danger, but if there are no police near you, your legal right doesn't prevent your getting stabbed. ¯\_(ツ)_/¯. If there is a body but it is so under-resourced as to be ineffective, well.. there are no EU processes to manage that, but the consumer always has the right to direct legal course against the retailer.
It's also worth noting that there are provisions for retailers to act in a capacity that doesn't require them to comply with retail law. This requires a different and specific contract bill of sale, but is there to provide flexibility for a retailer to import what the EU refer to as 'grey goods' and as long as that is made clear to the consumer at point of sale, usual rights are diminished.
It'd be good to find some Estonian and Serbian XB owners and ask what their experience is like. 
Super quick one line Google, first link...
Just tried another for Estonia...
That one is 2 years ago so maybe things changed?
Edit: Comparisons with PS aren't obvious. Just looking up that Serb gaming reddit, there's a post for PS5 talking about UK and US stores. The level of official support and actual support is probably varied and complicated.
Super quick one line Google, first link...
They talk of VPNs.
Just tried another for Estonia...
That one is 2 years ago so maybe things changed?
Edit: Comparisons with PS aren't obvious. Just looking up that Serb gaming reddit, there's a post for PS5 talking about UK and US stores. The level of official support and actual support is probably varied and complicated.
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Deleted member 11852
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That would provide some input, but it would remain anecdotal. There are probably genuinely good retailers providing service above and beyond what is required by law. One person's experience of having their retailer deal with a repair, may be different from another person in the same country whose retailer doesn't care,It'd be good to find some Estonian and Serbian XB owners and ask what their experience is like.
The advantage of official support is you know the console was designed for your country, is definitely electronically compatible, there is provision for using a store officially without VPNs, your native language is supported and - generally - a local or near-local currency is offered for purchases.
If you remove these, some people will still preserve like folks who used to import consoles from Japan years before they were officially released and, of course, it helps if you know English, French or Spanish.
That's true of official support though. Some people get repairs or refunds a lot quicker or easier than others even through the same official channels!
Also:
www.playstation.com
There is no language support for Estonian, Serbian, Slovak or Albanian. Sony may support Estonia and Serbia, but they don't provide language support for them, so what exactly does 'support' mean on that list? What store experience do they get? For starters, you have to speak English for a lot of these. How does that extend to warranty support - is there actaul regional support or do have to go through your store and send your console away for weeks to be processed in another country (as I expect)?
Also:
Console and PSN Supported Languages
www.playstation.com
There is no language support for Estonian, Serbian, Slovak or Albanian. Sony may support Estonia and Serbia, but they don't provide language support for them, so what exactly does 'support' mean on that list? What store experience do they get? For starters, you have to speak English for a lot of these. How does that extend to warranty support - is there actaul regional support or do have to go through your store and send your console away for weeks to be processed in another country (as I expect)?
MS's target should be growing the brand in japan. It's obvious the xbox one was a low point for the xbox brand in japan. The system has now become the second most successful xbox in the county. They should continue to work on it becoming the most successful xbox. The success of the other companies don't really matter as those were all systems from 2 decades ago and none were american companies in japan. Any brand increase in Japan is a good thing for MS.
Or would you prefer this to be the worse selling xbox in japan ?
Square Enix Operating Income Down By 78% Despite Final Fantasy 16 Release
Gaming giant Square Enix has recently reported a decline of about 80% in its operating income compared to last year.
tech4gamers.com
Looks like putting titles on only ps5 is hurting its operating income. Perhaps they should have at least launched on ps5/pc
D
Deleted member 11852
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That's trueing the UK. Ultimately if you rely on retailer for support, you are reliant on the level of service.
Sure, and there is a difference between getting literally no official support and some. I don't know what info you have that suggests repairs in these countries take weeks, or indeed how that compares to the UK, France, Italy or North America. Having official support, means the consoles are in sold in those countries which means there is no risk you may try to return a console that has been used on an electrical system is wasn't designed for, and either having a massive repair bill, or returned un-repaired.
It feels like you're trying to equate with having no support is no different to having official support, even if language isn't one of them. That would be a false equivalency.
Say that to Nintendo who are putting titles only on a tablet. The problem is the game.Square Enix Operating Income Down By 78% Despite Final Fantasy 16 Release
Gaming giant Square Enix has recently reported a decline of about 80% in its operating income compared to last year.
Looks like putting titles on only ps5 is hurting its operating income. Perhaps they should have at least launched on ps5/pc
If the game was truely a FF game (and not a re-branded DMC game) it would have sold way better, like FF15 did.
Silent_Buddha
Legend
You mean the FF15 that was on multiple platforms?
FF16 might have sold better than FF15 if it had also been on multiple platforms.Regards,
SB
Nintendo games are expensive to make but I doubt they are as expensive to make as FFXVI. Developers on Nintendo's console also have the benefit of 130 million consoles sold. If a game is going to be next-gen only it needs to spread the pain as soon as possible.
Nintendo has what a 120m and growing instal base. Sony has just shipped 40m ps5 systems? That means there are 3 times the amount of consoles to sell too for nintendo.
Square would have done better if it was ps5 + steam and even better if they added xbox series.
Inuhanyou
Veteran
There is only a single game that is only on PS5 recently. And that game has nothing to do with this forecast.Square Enix Operating Income Down By 78% Despite Final Fantasy 16 Release
Gaming giant Square Enix has recently reported a decline of about 80% in its operating income compared to last year.
Looks like putting titles on only ps5 is hurting its operating income. Perhaps they should have at least launched on ps5/pc
Inuhanyou
Veteran
I think people are missing the point for their own agenda. These results don't have anything to do with ff16. which their plan already factors in long tail sales. This is about forspoken failing, them having to dissolve luminous productions and their lower end games not selling well. As well as ff14 not having big expansion recently which they are trying to fix.
Below a certain level it's meaningless. If Ouya sold 5 unit in Belarus in 2013, and 10 in 2014, is doubling their sell-through a good thing? No, because it's way below a meaningful sell through.
No. It'd be great if MS could grow Japanese mindshare and XB presence and get a good 5 million selling device there.
Having answered your question, how about you answer mine? What would count as a target for MS executives to pursue if they are wanting a meaningful presence in Japan? Business needs meaningful targets. Why does MS want to compete in Japan? What level of install base is needed to win that objective?
You also didn't respond to my point about the article - it claims XBS is doing better than 360. Do you agree with them on that?
The article literally states FFXIV sold well and income was up.Square Enix Operating Income Down By 78% Despite Final Fantasy 16 Release
Gaming giant Square Enix has recently reported a decline of about 80% in its operating income compared to last year.
Looks like putting titles on only ps5 is hurting its operating income. Perhaps they should have at least launched on ps5/pc
MMO - net sales down YoY
Mobile+Web - weak existing titles and new titles
"Furthermore, the publisher’s net sales are up by 14.4%. It sold 7.54 million games in FY24 Q1, almost twice as many as it shipped in FY23 Q1. HD sales have also seen a massive 140% increase due to Final Fantasy 16 and Final Fantasy Pixel Remasters."
As for being platform exclusive hurting the bottom line, I thought Sony paid for it? How much did Sony pay for exclusivity? if that didn't cover the lost sales from PC (and XB) why did SE make that deal?
That's inevitable. You don't sell less by increasing your market size! Unless the PS market is only 20% of FF's market and 80% of FF fans are on PC and XB, that alone wouldn't account for this.You mean the FF15 that was on multiple platforms?
But the performance of FFXVI isn't the issue as evident in actually reading the article.
I already answered your question. For Ms they should be focusing on growth. Like I said this has already passed xbox one and xbox original in sales. Xbox 360 sold 1.6m so for them passing 1.6m would be pretty good considering the amount of effort they put into the xbox one and the japanese support they purchased vs now. Right now the series consolse are a 4th of the way to the 360 sales and still climbing. I hope MS works on getting them to sell better there. Remember MS had only sold about 2.5m total consoles so far across all generations and you think a good number for them for just series alone is double that ?
For Ms they have already produced a console so releasing it in other countries is a minimal cost. The more systems they sell in japan the more likely they will get dev support from japan which can lead to increased sales in other markets.
Which article ?
Xbox Series X|S vs Xbox 360 Sales Comparison in Japan - February 2023
The VGChartz sales comparison series of articles are updated monthly and each one focuses on a different sales [...]
www.vgchartz.com
I believe as of the article the Xbox 360is still 165,378 units ahead of the series. However the series at this poitn in time was catching up having shrunk the lead by another 14,706 units with launches aligned in Japan.
I think the series consoles catching up or surpassing he 360 will require some semi popular or popular games to launch on the platform in japan. That may see weekly sales jump high enough to make up the difference in units. Who knows maybe FF online will give them a bit of a pop. The series s seems like its the cheapest way to play the game
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