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Melviric M.
Microsoft Answer Tech
Hi, thanks for visiting Answer Desk! I'm Melviric M..
10:11 pm
hello, I changed my pc motherboard and now windows 10 refuse to activate
10:11 pm
0xC004C003
10:11 pm
I see. and I do apologize for the inconvenience.
10:12 pm
Let me see what I can do for you.
10:12 pm
May I know what is the previous operating system prior to Windows 10?
10:13 pm
it was 7 pro, upgraded to 10. then motherboard dead and got replaced. now it wont activate
10:13 pm
it was activated before motherboard dead
10:13 pm
Yes I do understand.
10:13 pm
do you still have the product key of WIndows 7?
10:14 pm
its been many years, I'm not sure
10:14 pm
Oh.
10:14 pm
Is your Windows 7 pre installed on your computer or bought it separately?
10:15 pm
I don't remember but I think it is bought seperately
10:15 pm
I see. Just a heads up, we will need that product key for us to activate your Windows 10 now. Since that you have changed the mother board of your computer, we can't check the logs of the Windows 7 on your computer, so we need the key for us to validate that you have a genuine Windows 7 before.
10:17 pm
Here's what I can do for you now.
10:17 pm
I advised that you will have to find the product key of your Windows 7 Pro.
10:17 pm
And after that, please do contact us back so that we can proceed activating your Windows 10.
10:18 pm
Would that be fine with you?
10:18 pm
its been years, it will be very hard to find
10:18 pm
btw on "Store", it said "your device will be genuine shortly..." but its been like that for half a day
10:19 pm
Yes, after the reinstallation Windows 10 must be activated automatically, but since that you have changed the mother board of your computer, where Windows 10 license is tied up with the hardware components, that will not be activated.
10:20 pm
so it is normal for the activation to stuck like that? forever saying "your device will be genuine shortly..."?
10:21 pm
That message was only due to activation server delay.
10:22 pm
http://i.imgur.com/gPYPgAu.jpg
10:23 pm
its been like that for half day
10:23 pm
Yes, I do understand. Just to inform you, since that windows 10 is tied up with the hardware of the computer where it was installed, if you will change the Motherboard or memory of the computer, Windows 10 will be deactivated. Actually we can help customers with that issue, however due to our process, for us to assist customer we just need to verify that the customer, have a genuine Windows operating system before and that is through the product key of the previous operating system.
10:25 pm
you cant check my windows 7 pro key from my Microsoft account?
10:26 pm
I am very sorry but Windows 7 key is not associated with your Microsoft account.
10:27 pm
agh
10:28 pm
Here is the case number of our chat session as a reference of this conversation: 1309768645
10:29 pm
so I cant activate despite store says "will be genuine shortly"
10:29 pm
unless I found my win 7 pro key
10:29 pm
is that correct?
10:29 pm
Yes.
10:29 pm
But let me check for other way.
10:30 pm
ok. how do I save this chat?
10:30 pm
May I know where did you bought Windows 7?
10:30 pm
its been maaaaany years ago, I don't remember, how can I remember...
10:30 pm
Oh.
10:30 pm
Did you purchased it on physical store or what?
10:31 pm
its been years, I'm not really sure. but logically, I bought it from physical store. because my country's internet was very bad when windows 7 was released, almost no online stores, digital download also take forever
10:32 pm
I see. So our last resort to activate your Windows 10 was to find the product key of Windows 7.
10:33 pm
okay I understand that, but how to save this chat?
10:34 pm
You can just save this chat if you will copy and paste it on noteoad.
10:35 pm
notepad.
10:35 pm
wait let me try
10:35 pm
oooh! it works! thanks
10:36 pm
btw just fyi,
https://www.google.co.id/search?sclient=psy-ab&biw=1829&bih=927&q="your+device+will+be+genuine+shortly"&oq="your+device+will+be+genuine+shortly"&gs_l=serp.3...1000292.1001301.2.1001558.2.2.0.0.0.0.568.682.0j1j5-1.2.0....0...1c.1.64.psy-ab..8.28.3868.eNmtQJ83X8k&pbx=1&cad=cbv&sei=5gEpVrXrBsHU0gSQoIzwAQ
10:36 pm
seems a bunch of other people also got the same problem
10:36 pm
now I pray I can find my windows 7 pro key
10:36 pm
Yes, actually this is a know issues of Windows 10 when changing the hardware.
10:37 pm
Me too.
10:37 pm
thanks, good day
10:37 pm
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