where did they "accuse the public of being ignorant"?
MS didn't, but members in this thread have said the sharing situation was extremely obvious with zero confusion, and only idiots and fanboys confused the situation. Hence my interest in finding out exactly what was communicated when to decided for myself if it was MS's poor communication or the public's misinterpretation.
By accounts, it wasn't until the 6th June that MS actually explained what their sharing policy was, to whoever happened to go and look it up, which means -1 point for MS for miscommunication.
I hate to tell you but you are flat out wrong here. This is NOTHING ambiguous about that statement.
Official explanation said:
You can always play your games, and any one of your family members can be playing from your shared library at a given time.
Given three games in your shared library, X, Y, and Z, and three family members, A, B, C, if A is playing X, can B and C play Y and Z, or can only one game in total be shared from your library and B and C would have to wait their turn? The phrasing suggests the latter, which would be incorrect. A clearer statement would be:
You can always play any your games, and each game in your library can also be played by one family member at a time.
The specific pronoun 'each' is very important in being clear.
From what I can see, MS's original communication was non-existent. During the May 21st reveal, they could have shown a little promo vid (similar to Sony's UI vid that was released a little while ago) that showcased the user experience and how game sharing was a big step forward. Failing that, they could have released a very simple, obvious PR statement like:
What MS should have said said:
Share your games with your friends and family!
Xbox One enables you to share the joy and excitement of your entire games library with your friends and family by introducing the concept of your own Library In The Cloud. Every game you buy is registered to your account and added to your Library In The Cloud. You can access all your games, anytime, anywhere, on any Xbox One console, from the Cloud. Furthermore, you can choose 10 people, your Xbox Family, to share your Library In The Cloud. Each Xbox Family Member can 'withdraw' a game from library to play, just like taking a book out from a traditional library, and then can return it for other Xbox Family Members to withdraw (up to one return/withdraw per hour). And because you always have access to all your games, it's possible for you to play one online with an Xbox Family member sharing that game from your library.
Now there are no limits to where you can play and who you can play with. You can share the incredible Xbox Experience with anyone without requiring them to buy the same game.
Obviously a trained copyrighter spending more time on it could spruce it up. But MS failed utterly to communicate this. The end result was a lot of guesswork and confusion for a couple of weeks, by which time the miscommunication had snowballed.
Although the Internet failed to re-evaluate their understanding as new information came out, I don't blame the situation on them as Joker
et al do. This whole sorry mess is principally down to MS failing to communicate their vision. Considering shoe-string budget Kickstarter's are capable of creating really swish, informative promo videos (DSLRs for the win!), it's pretty shocking that MS can be so clumsy in this regard. They need to update their whole PR and Communication division to get with the programme!