D
Deleted member 2197
Guest
Let's take Microsoft's default commercial use of users' bandwidth to send updates to other MS users in Windows 10, for example.
Imagine if one day you noticed that your home water pressure seemed low. You search around and discover a truck parked outside that is filling its big water tank from your water system, via a hidden hose.
When confronted, the truck owners state that they didn't think they were taking all that much, and if it bothers you they'll stop.
Whether you paid for that water by the gallon or got it all flat rate, I'd wager that most people would react the same way, demanding to know: "Why the blazes didn't you ask permission first?"
To which the likely response would be: "We didn't tell you about it -- we didn't ask -- because we thought you might say no."
This is certainly not to imply that every minor user interface or operations decision must be opt-in only -- but at the very least, issues of significant magnitude must be clearly and openly spelled out in advance, not relegated to "if we're lucky most users won't notice what we did" status.
The latter course is the path to ethics hell, and no amount of free giveaways or slick talk alone can prevent a complete descent into that pit once a firm steps off the ethics precipice.
Can Microsoft still save itself from this fate? Of course, given the will. Much of what they'd need to do immediately could in theory be pushed out to Windows 10 users in a matter of days -- better explanations, asking permission, ethical defaults.
But my gut feeling says that MS is not prepared to make such a major ethical course correction at this time, and that's truly unfortunate.
http://lauren.vortex.com/archive/001117.html