How much value you get for your money is not really the issue in regards to Diablo 3 or Simcity FIVE. Both games are essentially one of games that at some point in time will disappear completely from the face of the earth. Imagine Billie Jean just disappear from the face of the earth with no way whatsoever to be able to listen to the tune again.Or what about starwars (well that one is really lost anyway), Kafkas complete works, Traci Lords porn! THINK OF THE CHILDREN!
I think you get my point, in the case of games like Diablo 3 (i think it's a nice game btw) i am completely in the camp of "entitled gamers", they wrecked everything holy by adding real money into a game. I guess you can say, it's not so much the gaming experience that always gets gamers angry, it's how they are treated or how the publishers/developers treat us.
I think we should form a gamers government where the publishers would have to abide by some fundamental rules. Two of the most important would be..
1: Whenever you switch of your servers you will provide server source code and binaries so that everyone that purchased the game will be able to play it offline and setup privately run dedicated servers.
2: DRM is never the paying customers problem.
Well it is less of an issue for Diablo 3 and Sim city than for lesser games, though I do not say that it is a non issue.
You say it yourself, what will Blizzard do in ten years when Diablo3 dies? It is unknown, not every body is Carmack but they could let the code out in the wild. Either way it should be cracked by then, though this is not a solution I agree (the former is).
Where I do not agree is that it has to do with what you get from your money, till the game is down how many hours people will have played for an overall low amount of money?
The always on nature of Diablo 3 for example is not without benefits, they (try) to keep cheater at bay, they protect them selves from piracy (even if it set to fail ultimately, they protected the sales of their game), if you play online every body has the same version of the game, they have the infrastructure for proper exchange between players. They got lot of infos about how people play and are tweaking skills, etc.
They made mistakes for sure, tried to monetize the game "economy", turned out as it turned out, it seems that they are changing their pov now (at least according to their last interview).
Things is the game has always been somehow playable without using the AH (especially the real money one), I never used either, most of the big players I know stuck to the "non real money" one.
Again the game selling as much as it did, it would have been a miracle if everything goes well from scratch (pricing, armies of farmers that though they had a job..., etc.).
Though I do agree that a lot editors and in case of lesser games... well actually Diablo3 may in fact be a poster child for "how to do it right" than the contrary.
As for others media, I would say that in some regard the situation is worse than for games overall (always online or not) thanks to the BC offered though API. VCR tapes are useless mostly nowaday, so are audio tapes, etc. Tracy Lord is over rated...
Anyway, online has its issues but it is not like for example deploying new software in some big companies always goes without troubles, it is not something too trivial to deal all of sudden with millions of connections (by the way I can only fanthom about how bad it could turn if one system next gen is always on and has a successful launch and server side ends up... overwhelmed... temporary issue most likely but extremely damaging in term of image and perception).
The problem is a complex one, on one side we have massive investments which translate into games that usually provide an outstanding entertainment value as far as $ per hour is concerned. That is a risky business and a tough one, I think games are like anything related to entertaining, it is really tough, even average people have high standard, think how tough "one man stand" are and how bad the public perception is for somebody half funny, there are to be failures as it is one of this field where there is no need for education of some form for people to have high standards (same applies for music, better not suck because audience are unforgiving).
On the other hand we piracy, second hand market (Pachter had an interesting point lately about preventing somehow the sale of second hand games by the like as gamestop during say a three months launch windows).
Last part is "costumers" and till not that late (console and PC) actually most of the users were actually not costumers.
I do get the criticism, I think some policies are rightly perceived as push over by "real" costumers, but on the other hand I've no answer about "how to do it right". I wonder if there is one that would please every one.
A note about entitled gamers, after all the noise about for example Diablo3, is there vids or articles on the matter nowadays when Blizzard said they may change pov wrt real money auction house, that they are actively supporting the game and making it seems a good job. They have tried thing bad and good, they are not that stubborn about it, is it worse some media attention? No bitching and scandals are more interesting reads (same applies usually when some people are defamed, make a suit and are cleared, usually the later part does a lot less noise /harm is done).
Anyway I don't want to sound like a Blizzard supporter, I own only one of their games, and arguably the beta seemed better than the final release in some regards...
Overall putting DRM issues aside, the problem is shared in the overall media wrt how people reacts to news, scandals, etc. Real journalism is costly, it is not that easy to watch or read, spectacle ala FOX (first but the model is now spreading) is cheap (to produce), entertaining, easily swallowed by the audience (vs a complex explanation about for example geopolitics...), it makes money...