Microsoft has profiling tools , they said in interviews that used that information on how to make the xbox one x better by profiling the games running on the one/sOr provide the tools to developers, which I'm sure they do.
Do you know how many games are being released and in development. Not a small amount.
If a developer needs help I'm sure if they reach out xbox provides it.
What MS needs to do is keep improving the dev environment, tools and produce good POC's etc.
Something I have been thinking though.
MS needs their own DF team for internal studios that advocate for technologies, analyse in development games, pretty much exactly what DF does.
in my experience they offer this already. They develop examples and tutorials of how to leverage things. Large Publishers are generally the ones providing additional support in the way you are describing. It's rare that MS will send their own teams to resolve issues unless there is profitable reason to do so.
ie XGS will do this for their own first party titles, but are not likely to engage in 3P support in this manner unless they are invested.
I think they need it for larger titles. Elden Ring is a big release , they should have been there making sure it was the best it could possibly be on their hardware. Maybe they just need to buy even more studios lol to make sure games run best on thier hardware