It is related to what San Francisco Chronicles reported on:
http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/12/27/BU1T14RGRV.DTL&type=tech
The real issue is Playstation Home doesn't have the right tools to focus "good" experiences.
IMHO, they can implement something like the following:
Basic
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+ Implement adjustable personal space/sphere to avoid touching by default. This will remove silly cases where people tried to give others a blowjob by sitting near someone's crouch.
+ Provide 2-3 levels of censorship: The current super-strict one, the usual censor algorithm (by word only), and no censorship. The list of censored words should be re-reviewed.
Improve Interaction Model
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* Allow people to lurk (remain in the initial "ghost avatar")
* Allow people to "hand shake" before chatting (i.e., open invitation). Sometimes I see a guy wave to a girl in Home before he starts talking. This is something they do out of courtesy/politeness or fear that the girl run away
. They can have a mode where say, a girl or sensitive guy would not see someone's random comment unless (s)he accepted their "hand shake"/invitation.
Keep the last 5 - 10 distinct chat messages of a user for people to query (Duplicates are removed). This will help the invitee learn more about the initiator's chat behaviour.
At the same time, the player may see others' chat bubbles regardless. People usually get offended when bad things happen to themselves. They may not mind seeing the chat bubbles between other users.
* Allow users to interact with people on friends list, in the same clubhouse and apartments only (i.e, closed invitation)
Carrots
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People are misbehaving mostly because they don't find Home attractive (They are bored, or don't mind losing access to Home), and they think they can get away with it. Few people report users anyway. So the risk of losing PSN account is pretty low.
+ The best way is to focus on stacking attractive content on Home. Internet-style content should be updated at least daily. Anything slower would be boring to users.
+ The inexpensive but slow way is to introduce structure/ladder into the user base. e.g., By tiering the users into "proven" content contributor, user mods, club owners, good and active netizens, good but less active netizens, first timer, bad and inactive netizens, bad and active netizens; Sony can reward their contribution accordingly. The reward should be instant (e.g., receiving Home items, trophies). This is crucial in the long run and is the foundation of the Home community.
+ The expensive but quick way is to have organized activities under the watchful eyes of the mods. It's easier to focus great experiences because they are planned and structured properly.
Sticks
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- Reports should be cumulative and instant for reporters to feel worthwhile. The negative votes should be persistent and visible to everyone. Once the reports exceed a threshold, the user should be kicked out of the session. The chat log should be frozen so that Sony mod can follow up later for more permanent action. The reporters must not be allowed to spam negative votes at the same time.