Somewhat more on topic....
I spent some time in the PS Store for the first time last night. This seems awfully unfriendly to someone who doesn't know exactly what they want and wants to just browse around to see what's available.
If a user doesn't know what exactly he/she wants, the first thing that should hit him/her is the "What's New" section in XMB. PS3 launches into that category whenever the user logins.
The other high profile items are the keywords "Sale", "Special Offers", "Top Downloads" and "New Releases" in the PS Store. There are also user ratings and an Amazon.com like recommendation system (If you like game A, you may like game B,C,D,... also) in the store.
The Pulse (and Qore) video series is another source of suggestions if you don't know what you want.
Allowing for multiple layers of filtering would go a long way towards making it a more user-friendly experience. As it was I was able to look for PS3 content OR I was able to look for a specific genre OR I was able to look for PSN exclusive content. This needs to be additive. At one point I was going through an alphabetical list and was going through the A's, then I backed out one level so I could select the B's and browse those, repeat ad nauseum. This all needs a major overhaul.
Filtering search results or listing based on multiple criteria would be nice. I think directory listings are useful also. They should keep both. If you look at Amazon, the king of eCommerce, they have both too. All Sony need are links between the 2 systems so that browsing is seamless. They also need to surface some game specific info at the listing level (e.g., user ratings). Go learn from Amazon.
Then once I selected a couple of game demos to download I thought, "I'll watch a BluRay while my demos d/l in the background." Apparently, though, they stop downloading when you play a BluRay. Why?
Blu-ray runs on a different stack. DVR, background downloading are all turned off in the Blu-ray world. 3D Blu-ray is even more intensive. Downloading will resume automatically once you're out of Blu-ray.
Once the demos finished d/l'ing (while I did chores around the house), I went to play the game...only to find that the demo had to be installed first. Sigh, found more stuff to do while that got done. Played Uncharted demo. This is pretty good. You guys should try it
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Demoes require an extra installation step when you switch to background downloading. Sometimes I download a bunch in random/browsing order, and then install+delete them in different order one-by-one to see if I like them. You can save disk space this way.
Some titles like PSP Minis run on PSP and PS3, I am not sure if you need to install them on the PS3 first before transfering them to PSP.
Next I tried to play Wipeout HD demo. I was expecting the install this time. What I wasn't expecting was that after the demo installed I then had to sit through a patch download/install. Really? Played this demo. This was also good.
If you wait for the download to complete in the foreground, the PS3 will install it automatically.
From these experiences, I would tend to say that the content isn't the problem. It's the user experience of finding/acquiring the content that needs a lot of work.
BTW, the PS Store doesn't have all the saleable items. e.g., The Playstation Home items and games are listed only in PS Home.
The browsing/selling experiences need more streamlining. I think it's also helpful to add new shopping experiences. User recommendations may sell more games than simple browsing. Hopefully they put their Jive framework to good use. I'd be interested in the ratings my friends gave for example.
EDIT:
I'm also interested in using XMB's background to play Pulse and Qore segments to users. I think giving users more info via attractive girls is not a bad idea, better than the freaking ticker tape at least. Adding meta games based on trophies/achievements (e.g., to Home and XMB) may be worthwhile too.
Finally, improving the MP experience so that more core gamers use PSN should help to increase sales too.