They had a much bigger problem with PR when they wereLet me show you what PR is : https://www.cnet.com/news/microsoft-says-xbox-one-will-never-sell-without-kinect/
When you're in a bad situation you just do damage control. Phill Spencer is paid for that, it's his job.
a) more expensive
b) all about TV
c) less power
d) a spy tool for the government
e) had no exclusives
How much has changed since? Thanks, just about all but the last.
When you're in a bad situation you make changes to keep your business alive. You don't just sit there spinning damage control as if your plan is going to miraculously work out on its own.