Typo. I meant to write 'this is'
Some days my fingers go all over the place...Edit : Actually I see you bolded the UK centre, rather than the backlog emergency solution in Prague. So that'd be crazy figures!
Rings of Red
- Thread starter PatrickL
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Some days my fingers go all over the place...Edit : Actually I see you bolded the UK centre, rather than the backlog emergency solution in Prague. So that'd be crazy figures!
I'm sure the 360 failure rate is much higher than expected, but please, numbers that disgruntled customer 'Lee' found (where did he 'find' them?) are hardly evidence or condemning.
This is the real problem with MS's lack of PR, they are allowing the FUD to reproduce by not being upfront.
Something like this
would be better than
While it's great to avoid lawsuits, their slippery way of dealing with this is actually fueling the fire for a class action lawsuit.
Arggg, the poll, like most polls, falls apart when people own multiple 360's. I can't believe I'm the only one with more than one console. Now my vote looks like I had a 360 die twice, when I had two different 360's die once.
crazygambit
Regular
Noone answered my question so I'll ask again differently. Do you get an extension on your warranty when they fix your machine if you were under the initial one year warranty? They should, right? If so, how long? Thanks.
so I'll ask again differently. Do you get an extension on your warranty when they fix your machine if you were under the initial one year warranty? They should, right? If so, how long? Thanks.Noone answered my question
90 days, or one year from original purchase date, whichever is longest. So only if it fails close to the end of the warranty is it actually extended. This is for US, not sure about other places.
Presumably when he called up Havant.
Additionally, the call to the Havant repair centre revealed some other worrying stats: “A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair
It'd be poor writing to say the call revealed stats, and then provide stats that didn't come from the call. Unfortunately a public break of this story will probably stop all independent confirmation. No-one else will be able to call the Havant place and get an honest answer as they'll be told to clam up. Maybe there are UPS logs that'll record shipments of 3 lorries a day to Havant?
It's very interesting (and annoying) to me how many people with problems are called liars...
Check out what this guy on his 12th Xbox 360 had to do to prove he'd had so many problems.
http://www.1up.com/do/newsStory?cId=3160603
Check out what this guy on his 12th Xbox 360 had to do to prove he'd had so many problems.
http://www.1up.com/do/newsStory?cId=3160603
Okay, here's some important news on the issue!
Micromart is a UK repair specialist, though not the official repair company for MS (I presume they service out of warranty machines), and they've withdrawn services to XB360 saying there's a motherboard fault and the demands on their service are too high.
GI.biz covering the same story :
Micromart is a UK repair specialist, though not the official repair company for MS (I presume they service out of warranty machines), and they've withdrawn services to XB360 saying there's a motherboard fault and the demands on their service are too high.
GI.biz covering the same story :
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MS is playing with fire, and with the excitement of so many people. X360 is the most unreliable console ever made. Period.
It saddens me a LOT when I read people having problems with the console they (innocently, birds chirping) bought.
I wanted to love this console, I truly did. I sometimes felt like I did the fanboy thing like those fans that are scatterbrained of heart. Fortunately, I don't care anymore.
If it's not the Rings of Red it's the DVD-drive (it sometimes scratches discs, or just stops spinning).
I still like the X360, it's the only console I have and I am happily playing Forza 2, which is a kick-ass game and, hopefully, I'll be playing Final Doom in the future (XBLA) but, let the truth be told, it's VERY disappointing.
I've had one faulty console -DVD drive- but there's someone who has had 11 consoles fail.
From Micromart's official page (quote is from the main page also):
http://www.micromartltd.co.uk/
Cheers
What can they say? "XB360s break a lot." If they've introduced a new mobo, assuming that's the problem, they could then go on to say "We'll replace every XB360 out there" - pricey! OR they can say "when you XB360 breaks, send it in and we'll replace it with one that's not going to break." Either choice is a PR nightmare. As long as XB360 isn't officially breaking any more often than it should, Joe Public will be none the wiser and most sales won't be affected. When Mr. P wanders into GAME or GameStop, and asks about which console is a good choice, if they're not being told "these ones break a lot though" than the failure rate of the hardware won't affect their buying decision. It only matters if the grapevine winds its way into their life and sows seeds of doubt.
Which joints are they? I haven't read all seven pages in this thread, so sorry if it has been discussed already.
But does it make sense to anyone that only dry joints on 360 board are the ones somehow causing overheating? (or is it the other way around?)
And unless dry joint is on the path to fan, I don't see how it can cause overheating so regularly. It isn't like MS would put dummy components or wiring with sole purpose of reducing current to a parallel circuit in Xenos or Xenon, and of all the joints those are the weak ones.
On the other side, if it is really dry or cold soldiering problem, the oxidization may explain why Microsoft hasn't been able to solve the issue for already broken console.
I think 5% claim is for new consoles only. Replacements' failure rate may be much higher.
I do think that MS should take time, possibly at E3, to at least apologise to the general public for the unaccepatble failure rate of their hardware. And show signs that they are reworking the hardware design to actually bring out a console that has a high standard of manufacturing rather than the thing we have now.
And preferably not fob everyone off with a free years subscription to a service that should be free anyway.
Also they should address the FORZA problem and not just try and hide the news. Sweeping it under the carpet doesn't make it go away. If games can break a games console that has a habit of crashing anyway then what do you have left? An expensive DVD player? Oh wait it scratches discs too. Hmm. You have a whole heap of dissapointed customers and a brand rep that will suck for years. Oh and an exspensive plastic paper weight.
And preferably not fob everyone off with a free years subscription to a service that should be free anyway.
Also they should address the FORZA problem and not just try and hide the news. Sweeping it under the carpet doesn't make it go away. If games can break a games console that has a habit of crashing anyway then what do you have left? An expensive DVD player? Oh wait it scratches discs too. Hmm. You have a whole heap of dissapointed customers and a brand rep that will suck for years. Oh and an exspensive plastic paper weight.
They didn't say, but I presume solder joints (or points).
I think you've got that back to front. The machine gets warm, and dry joints under those conditions are breaking. Not dry joints cause the machine to overheat.
Yes. If this company can't fix it comfortably for £100, MS certainly aren't going to happily spend large amounts on fixing broken XB360s. I guess they've used quick and cheap fixes that just don't work, with their long term estimates being completely wrong on what would be the cheapest solution.
Yeah, I also believe MS should be humble, admit the unacceptable failure rate of the console and apologize to the general public. That would help solving the disappointment and somewhat mitigate the distrust of those who don't buy the console just because they fear it's going to fail.
Might be too late for some individuals whom are now supporting Sony....
Currently, after too many defective units I know of some people that are not be able to stand the sight of a X360.
I'm not sure humbleness and MS are analogous terms, though, but this could help to find a solution to this serious problem.
Yes, there's a guy on his 12th Xbox 360 console. Full story here:
http://www.1up.com/do/newsStory?cId=3160603
Furthermore, Microsoft has deleted mass Xbox 360 crashing claims from Forza 2 forums (an unified thread with more than 900 replies, go figure). Not to mention the xbox.com forums are flooded with threads and messages on the issue.
That makes more sense, but for me at least difficult to get from "overheating (problem) due to dry joints".
Is crashing due to Forza 2. If so removing the thread is pitiful, if not almost understandable.
No, it's not. The game is well made and programmed.
I remember someone pointing out that MS hasn't learned from history. It's usually not the crime that gets you in trouble, it's the coverup.
Very brief interview with Todd Holmdahl, VP of gaming and Xbox. He is good at avoiding questions:
http://www.gwn.com/news/story.php/id/13139/Microsoft_360_Failure_Rate_Still_A_Secret.html
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