The editors have received a new statement from AMD. AMD advises users whose Radeon RX 7900 XTX in the reference design lowers the clock ("throttling") for temperature reasons to continue to contact support. AMD will then solve the problem on a case-by-case basis.
The manufacturer currently assumes that the problem has to do with the cooling system of the reference design (MBA), which both AMD and its partners use. Previously, AMD had only announced that it would investigate the topic. The problem concerns "
a limited number of tickets sold ". AMD does not provide information such as the number of affected graphics cards, potentially affected batches or serial numbers or whether the misconduct could be narrowed down at all.
We are working to determine the root cause of the unexpected throttling experienced by some while using the AMD Radeon RX 7900 XTX graphics cards made by AMD. Based on our observations to-date, we believe the issue relates to the thermal solution used in the AMD reference design and appears to be present in a limited number of the cards sold. We are committed to solving this issue for impacted cards. Customers experiencing this unexpected throttling should contact AMD Support (
https://www.amd.com/en/support/contact-call).
AMD on January 4th
The manufacturer does not initiate a general recall from the end customer. As
Igor's Lab reports, AMD is said to have either exchanged the graphics card for affected customers or refunded the purchase price.
