Yeah my software vendor tech support using remote admin software "so they can see what I'm doing" goes off and start deletes shit from the registry without saying a word.
So he can do a fresh install. At the same time he breaks all stuff so he run the real uninstaller. I wanted to upgrade specifical SO I COULD RETAIN MY SETTINGS which are now nuked by the level one tech support.
Seriously should level one tech support delete files or registry settings without you asking first?
Unforunatly this was a production server too so he managed to reboot it by some of his action too then we decided its best done after hours. His solution was basicly to try reinstalling it lots and then making reinstalling from the orginal media ( and I had a broke cd drive of course ) funnily enough didn't work. In the end he finished his shift so we are able to resume it the next day at 11am. However I've since identified the problem if I had hours of time to waste I would have left it broken so I could my monies worth of service.
So he can do a fresh install. At the same time he breaks all stuff so he run the real uninstaller. I wanted to upgrade specifical SO I COULD RETAIN MY SETTINGS which are now nuked by the level one tech support.
Seriously should level one tech support delete files or registry settings without you asking first?
Unforunatly this was a production server too so he managed to reboot it by some of his action too then we decided its best done after hours. His solution was basicly to try reinstalling it lots and then making reinstalling from the orginal media ( and I had a broke cd drive of course ) funnily enough didn't work. In the end he finished his shift so we are able to resume it the next day at 11am. However I've since identified the problem if I had hours of time to waste I would have left it broken so I could my monies worth of service.