How much does MS charge when your warrenty expires? Mines is a launch unit and it broke down recently. I'm in no hurry to fix it.
That's the only 'BONUS' to the entire situation. MS's customer service was excellent.
They asked me for my name and address, (because somehow my console wasn't registered even though I've got a LIVE account that is linked to my console), and an email address to send the shipping label to (that I still haven't gotten), the serial number and that was it.
I kept the original box and the receipt from Best Buy just in case, but they didn't ask for proof of purchase or purchase date or anything.
So there was no arguing there was no need to talk to supervisors or anything. They pretty much just said 'OK, we can mail you a shipping label or email it to you to get it to you quicker, we'll fix it and send it back'.
As far as that goes, it was handled very well.
The problem is that they'd get points for doing that 38 or 46 months after I bought the console. Not THIRTEEN.
Thirteen months in, I don't care how willing you are to 'correct' the issue. IT shouldn't have happened in the first place, you'd better fix the console and give me free live memberships or something else to make up for it.
Hell, when my EVA video card died, they SENT ME A NEW ONE with a box to return the BROKEN one to them.
MS should give me a number, let me go back to best buy, pick up another unit and give them the number, be charged nothing and drop off my broken unit to them and let them deal with it.
THAT would be better.
Or, they could have just made a console that didn't break after 13 months to begin with.