Windows and cd was meant as an analogy honestly, I don't use windows so I didn't know windows can't playback some modern discs that contain audio.
This is what is happening:
1) a new format comes out which works as advertised on all devices
2) a device is released by company X which has many problems with the format
3) newer devices are released afterwards which don't have the problems with the format
4) as it stands company X is the only one with a device on the market which has problems with the new format
5) company X removes all mentions of the new format from the packaging
I am addressing all this, but people are saying "well company Y had problems in the past with new format Z so people should not be critical of company X"
I have to remind you that 3 days ago people on this forum didn't even know of the problems the device from company X had with the new format.
Don't shoot the messenger though. My country has the best customer protection laws, and I will get this fixed.
It's fine that you are attempting to make people aware of an issue that exists. Noone has a problem with that.
The problem here is the sweeping statements, often without a link or citation. Often the statements are incorrect. That could potentially make people doubt legitimate complaints that you have.
The second problem is that it isn't uncommon for companies to have problems with the introduction of something new into the marketplace despite the technology only building on a prior technology.
As a case in point, I was casually browsing through one of the LG UHD BD threads over at AVSForums. Some users were having playback issues with their UHD BD player with some disks. Theoretically, it shouldn't have problems as the format is based on the existing BD format. However, people were speculating that since the BD was one of the first BDXL disks, that's what might be causing the playback issues. Single and dual layer disks played back without issue in that player.
There's also issues people are running into with some UHD BD players where after a BD is played a few times the machine won't play them anymore. Some have resolved the issue by cleaning the disks. Some have resolved the issue by cleaning the BD drive's laser. These are often machines or disks that are only days or weeks old. They shouldn't require cleaning every few playbacks.
There's also been issues with people not being able to play BD disks right out of the package. However, some have been able to resolve that via cleaning the disk (out of brand new package!). But some still can't get certain disks to play in their LG or Samsung player and wonder whether its their player or their disk that is defective.
I suspect that the XBO-S gets a lot of reports about issues just because it is likely sold to far more people than most BD players at this point in time due to a variety of factors including cost. However, that only influences the frequency of reported problems. The problems still exist, and Microsoft obviously should do whatever it can do to resolve them.
So again, it's not entirely correct to say the XBO-S is the "only" UHD BD player to have problems. It may or may not have the worst problems. It certainly does have problems. Those problems are definitely not good. But they aren't exactly uncommon when it comes to the introduction of something new.
Who knows perhaps one of the reasons that Sony stayed out of UHD BD players is because they knew there was a higher than average chance for something to go wrong. BDXL disks, for example, likely feature significantly tighter tolerances than single or dual layer BDXL disks. That means that it's much easier for the read laser in a BDXL drive to become misaligned. Which may be the cause of why some LG UHD BD owners are having problems.
Regards,
SB
