*ren* PSN Down, Customer Info Compromised

[goonergaz]

lol, this is madness - people are complaining because a free service that costs nothing was offline a few weeks and Sony want to say sorry by giving you MORE free stuff!?

No, Sony should PAY you to play on their PSN - they should set up payment into my account for the privilage of my draining their resources each time I go online!!

Seriously, I'm a day one owner and I only benefit by selling on my disk of InFamous (+£5) a free copy of dead nation (which I was tempted by) and 30 bonus days of PS+ (seeing as I lost ~30 days through the outage I'm not really getting 60). Then as I have a PSP I will also get Modnation & Pursuit Force...oh, and I get identity theft cover free for a year.

Go figure.

 

[Billy Idol]

logged in to PSN today..read about the welcome pack...it is a joke!
Giving old (very old) games for free to people...great for those that already bought lots of games for PS3!
I already have most of the games...except Dead Nation...but guess what...the german psn idiots changed it to barbie house 5 or something like this (I really don't care anymore)...great!...or as I say: booooooooooo (no, not Buuuuurns this time!!)!

 

[Shifty Geezer]

lol, this is madness - people are complaining because a free service that costs nothing was offline a few weeks and Sony want to say sorry by giving you MORE free stuff!?

They're not just saying sorry for 3 weeks without online gaming. They are saying sorry for not communicating effectively what was going on; telling everyone their passwords had been got and worrying everyone about getting hacked; the effort people had to go through to go to all the internet accounts they have and make sure they aren't using that same password; concerns over cards getting stolen and in some cases people canceling their cards because they didn't know what the situation was; and in some cases delays and costs to people who were waiting to get a game that was taken off air because PSN was dropped.

Sony screwed up. It wasn't just an online gaming outage, but a serious breach. Sony accept they are wrong and are wanting to say sorry. Normally, any decent person (and corporation trying to present that front, whether sincerely meant or not) will attempt to balance out negative feelings caused with some suitable positive feelings. Sony's gift is there to generate positive feeling to counter the negative feelings this fiasco caused.

If you live in a city apartment and have an argument with your significant other, upset them, and want to make it up, would you offer them a gift like a sack of manure for the garden you don't have, or some Bonsai pruning sheers when she doesn't have Bonsai trees? If you accidentally upset your little Hello Kitty loving daughter and want to apologize, do you walk past the Hello Kitty aisle to the hated Action Man isle and buy her an Action Man? Would you give her that an expect her to be grateful because she's getting it for free?

"Free" in itself does not give something value. Would you be as supportive of this offering if the titles were all low-rated, low-interest games like Barbie's Horse Adventures and MINI's Game Compendium Featuring Chess, Draughts and Backgammon? I don't imagine so. The reason you're pleased is you are gaining from Sony's offering. Other people aren't which is unfair on them. Okay, Life isn't fair, and sometimes you just have to take it. But in this case, with a little extra tweak to Sony's offering a lot more people will benefit, meaning Sony's compensatory gesture for their screwup would more effectively be generating good feelings.

No, Sony should PAY you to play on their PSN - they should set up payment into my account for the privilage of my draining their resources each time I go online!!

Now you're being ridiculous.

 

[ShadowRunner]

Im quite suprised to the reaction the offering is getting. I honestly thought it would be recieved quite well, shows how much i know! (though i do suspect it is a small but vocal minority of the userbase).

Regardless of peoples individual feelings about what they have been offered i do think its quite obvious Sony hav atleast tried pretty hard to please people, i mean the games that they have are a selection of the best games available on PSN, i think they should atleast be given some credit for saying 'We'll give them a selection of the best games we have got' even if it hasnt ended up pleasing some people as planned. They could have done better sure but i dont think anyone can say they didnt try hard to please people.

In the end i dont think its a bad offering compared to what is offered from comparable outages, i mean with RROD or YLOD where you may loose use of the system entirely for weeks (or months for some over ther entire ownership span, or even forever if out of warranty!) yet you get compensated nothing like what is being offered here.

An intersting question is that has this outage suprised anyone about how valuable PSN is to people? Is the reaction encouraging for Sony should they want to charge for PSN? What do people think a month of PSN is actually worth in dollar terms?

 

[goonergaz]

If you live in a city apartment and have an argument with your significant other, upset them, and want to make it up, would you offer them a gift like a sack of manure for the garden you don't have, or some Bonsai pruning sheers when she doesn't have Bonsai trees? If you accidentally upset your little Hello Kitty loving daughter and want to apologize, do you walk past the Hello Kitty aisle to the hated Action Man isle and buy her an Action Man? Would you give her that an expect her to be grateful because she's getting it for free?

You make it sound like Sony are offering everyone a X360 game or something and you're calling me rediculous!?

Sony are giving everyone PS+ & identity theft protection for free. Everyone will benefit something from this...some more than others, but that's the way it goes.

I think Sony maybe could have extended the list to ~10 games but even then people wouldn't be happy - like if they just gave everyone £10 - whatever they did it wouldn't be enough!

 

[BadTB25]

lol, this is madness - people are complaining because a free service that costs nothing was offline a few weeks and Sony want to say sorry by giving you MORE free stuff!?

No, Sony should PAY you to play on their PSN - they should set up payment into my account for the privilage of my draining their resources each time I go online!!

Seriously, I'm a day one owner and I only benefit by selling on my disk of InFamous (+£5) a free copy of dead nation (which I was tempted by) and 30 bonus days of PS+ (seeing as I lost ~30 days through the outage I'm not really getting 60). Then as I have a PSP I will also get Modnation & Pursuit Force...oh, and I get identity theft cover free for a year.

Go figure.

You seem to think that PSN without a fee was offered by Sony from the goodness of their heart.

Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live. If they didn't have PSN, it would have been an utter disaster for the PS3. Sony also monetizes PSN via selling DLC, renting movies, and downloadable games.

I personally didn't miss PSN during the downtime as I rarely play online on PS3. I'm more concerned whether or not my personal info was compromised. The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

 

[Arwin]

I'm fine with the offerings. I don't have inFamous or Quest for Booty yet, so I'll go for those, and on PSP I don't have Modnation Racers Mini or Pursuit Force yet, so I think I'll get those as well, though I never finished Killzone Liberation either and that's a fun game to have as PSN (for multi-player) as well. I think I already have LBP as DD title instead of disc.

They're pretty good games. I would have liked Modnation for PS3 as well, even if that was the only game, but it was only just released as DD game.

I'm pretty sure not everyone has Dead Nation yet, and I'll definitely be recommending it to some of my friends, and inFamous nobody has played yet that I know (at work). So most people should find some good titles in here.

Hopefully they can also arrange some incentives for the games that would have been released in that period, as the free games can get in the way of the sales of those new releases even more than the PSN downtime already has.

For the rest it seems pretty reasonable. Playstation Plus also gives discounts on games, though we'll have to see how much that will be during that period.

I heard we're getting some rewards in Home as well, something like 100 free items or something, not sure.

And then there's the identity scheme, though I'm not sure that I care about that. I don't even know what it is. Will have to look into that at some point.

 

[Nesh]

You seem to think that PSN without a fee was offered by Sony from the goodness of their heart.

Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live. If they didn't have PSN, it would have been an utter disaster for the PS3. Sony also monetizes PSN via selling DLC, renting movies, and downloadable games.

I personally didn't miss PSN during the downtime as I rarely play online on PS3. I'm more concerned whether or not my personal info was compromised. The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

Its irrelevant why Sony offers the PSN for free.
And he wasnt referring to the information compromise.
He was referring to people complaining about the compensation Sony offers for the PSN downtime

 

[goonergaz]

Sony also monetizes PSN via selling DLC, renting movies, and downloadable games.

Yes, you're right - they've lost £millions during this down time...has anyone actually thought they are the ones who've been hurt the most in all this?

I'm more concerned whether or not my personal info was compromised. The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

Hence you get Identity protection & Sony (having completed a very thorough investigation) are sure the CC data wasn't stolen.

 

[Shifty Geezer]

Sony are giving everyone PS+ & identity theft protection for free. Everyone will benefit something from this...some more than others, but that's the way it goes.

I think Sony maybe could have extended the list to ~10 games...

That's all I've asked for, and all any of the ungrateful whingers and moaners in this thread have asked for. So how is it exactly that I've made it sound like Sony are offering everyone a 360 game?

The point here is that Sony are offering a gift, but for plenty of people that gift isn't worth anything, and for the sake of fairness it'd be nice if they extended their offering to provide a better range so that everyone who's been affected by this hack and PSN outage will gain a little cheer thanks to the free game they get. We're not asking for $thousands in compensation and damages, or free games for life, or anything extreme and unjustifiable.

 

[KongRudi]

Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live

It's two different products, not available on the same platforms.
However, seeing that our PS3's were just degraded to XBox Live silver functionality for 26 days, without our sometimes taken for granted online play, and it were like the world went under, on forums and in the media..
The service wich can offer online play for free, is vastly superior to the one who needs to charge for it. :-/ That's my opinion, it's all irrelevant as long as we can't choose tough.
However if we lived in one-console-future, and our console offered PSN, Xbox Live, and Wii-friend codes, it were up to the user to choose, I'm pretty certain that there would have been alot more PSN-accounts, and alot less XBox live accounts.
Because, people would choose the service wich offered free online play.

The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

It's not legal for Sony to order the banks to monitor your bank-activities, without your permission.
However you can sign up for various fraud protection programs where that is done, to help you guard against personalia theft and credit card theft.
Right now on the blogs there are programs for north america and 5 biggest european countries.
If you live elsewhere you might need to call or e-mail your local Sony-support and hear if they've reached agreements with various fraud-protection agencies working in your territory yet.

Free stuff in the store is just a welcome back package to compensate you not beeing able to use the PSN-store for 26 days.

 

[-tkf-]

Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live.

Uh? so they can charge 50% of the XBOX fee now? ehhh what? What exactly makes Live worth paying for over PSN? What does it provide that i can´t get on for example Steam on the PC?

 

[NavNucST3]

This thread has turned surreal those that don't have these titles are some of the same people who espouse the greatness of said titles and even use the titles in list form as proof as to how excellent an exclusive line-up the PS3 maintains. Using the "impoverished"* card rings hollow given the Greatest Hits pricing of some titles and we are pushing into two years for most/all. My argument is simply if you didn't value the titles before why would they now be of great value?

I have never been a fan of "list of games" methods of compensation because of the situations that occur like what is being discussed. In this instance I think PSN+ for a multi-month timespan would have been a "better" deal. I'm sure the conversation would have turned to monetizing good will but...well...thats exactly what it would be. They could have also gone the we don't owe you anything route and that would probably have had minimal to no repercussions from the fanbase.


*=Comments pertain to U.S.

 

[goonergaz]

So how is it exactly that I've made it sound like Sony are offering everyone a 360 game?

This:

would you offer them a gift like a sack of manure for the garden you don't have, or some Bonsai pruning sheers when she doesn't have Bonsai trees? If you accidentally upset your little Hello Kitty loving daughter and want to apologize, do you walk past the Hello Kitty aisle to the hated Action Man isle and buy her an Action Man?

 

[goonergaz]

In this instance I think PSN+ for a multi-month timespan would have been a "better" deal.

The problem with that would be that folk would then complain that all Sony were doing was either a) putting pressure on people to keep their PS+ account going or b) Sony were only 'lending' them stuff - I want something of 'value'

As I said, this was always going to be a lose for Sony in the eyes of some.

 

[mrcorbo]

Yes, you're right - they've lost £millions during this down time...has anyone actually thought they are the ones who've been hurt the most in all this?

Unless I work for Sony or own Sony stock I should care about this why? Do you imagine Kaz sheds a tear every time one of his customers' houses gets foreclosed on?

 

[Shifty Geezer]

This:

- Sony aren't offering everyone a '360 game', but it's the equivalent of offering some folk (those with all 5 games, or no interest in any of the games on offer) a '360 game', or a sack of ceramic chips, or some dyes for use in stained glass, or a collecting of historic watch components, or any of a number of examples of "here's some stuff you don't want."

The problem with that would be that folk would then complain that all Sony were doing was either a) putting pressure on people to keep their PS+ account going or b) Sony were only 'lending' them stuff - I want something of 'value'

As I said, this was always going to be a lose for Sony in the eyes of some.

Don't extrapolate a few people's personal viewpoints to an impossible situation and then put that back into other people's mouths. You can't please all of the people all of the time, or even some of the time, and we're not asking them to. But here, there's an one or other easy fix for Sony to introduce better value for more folk. Why shouldn't PSN users explain to Sony that there are people who don't see value in this proposition of theirs but they can fix that?

 

[Shifty Geezer]

Ouch:

http://sony.nyleveia.com/2011/05/17/warning-all-psn-users-your-accounts-are-still-not-safe/

A web based hack that steals your PSN account.

 

[NathansFortune]

Yes, SCE have taken account recovery offline.

 

[goonergaz]

You can't please all of the people all of the time, or even some of the time,

that's all I was trying to say

and we're not asking them to.

I'm confused, do you or do you not want Sony to do 'more'?

But here, there's an one or other easy fix for Sony to introduce better value for more folk.

I disagree - and you seem to also looking at your first quote!

Why shouldn't PSN users explain to Sony that there are people who don't see value in this proposition of theirs but they can fix that?

Believe it or not Sony did listen to what was being said. They could have done a MS a given everyone specific titles, but instead they've given people a choice...OK the selection might not be to everones choice but that's the way it goes. I'd much rather have a better selection or just have credit put into my account, but (to me) this is something for nothing...hell I'm with PS+ and have InFamous on disk so I'm £10 up already.

Sure I can see why someone might say "well I never bought the game before so why would I want it now?" - well often the reason they never bought it before was either you suspected you might not like it, or you were not prepared to pay for it. PS+ makes me play games I wouldn't have glanced at before - as a result I really like Astro-tripper, this could be the same. Alternatively maybe you already have the disks over those games on offer - well grab the freebies and sell your disks on.

I just find it hard to believe someone cannot find some value in this offer - hell - you don't even know what will be in the PS+ pack yet - I believe it could be quite a good pack and include the InFamous 2 beta - that might change some peoples PoV?