MS upgrades warranty to 1 year for all Xbox 360's

[JardeL]

I wonder how much these refunds cost to MS [ and also how much they pay to exclusivity agreements including multiplatform games eg. VF5 , GTA:IV , Assasins Creed etc. and maybe for MGS4 ] ...

BTW , in Turkey you have 2 years of warranty period for all devices ... Probably that's why Microsoft doesn't officially sell Xbox360s in Turkey ...

 

[Dave]

Nice... Now I have 2 years of warranty, the one now plus the one additional year I purchased...

well ok, so now I have 1 year and 11 months.. one month used!

-Dave

 

[Shifty Geezer]

I'm thinking, does this actually bode badly for the products reliability? Isn't it kind of assumed that if a product is faulty, that'll be apparent early on, and if a product gets past that intial break-in period, it's likely to last a go long while? I'm wondering if at MS, they're thinking 'these things break down a bit too often after a good few months. We'll have a notable number of annoyed customers if they have to buy a replacement. Maybe we'd better provide replacements?'

Or even it could mean the opposite! Perhaps MS are so convinced their product will have a very low failure rate, they're happy to extend the warranty knowing it'll have little cost to them as so few people us it.

 

[Tap In]

Or even it could mean the opposite! Perhaps MS are so convinced their product will have a very low failure rate, they're happy to extend the warranty knowing it'll have little cost to them as so few people us it.

having exchanged a launch system with a system born on Sept 06, I'd say this is plausible.

the new system runs noticeably cooler and quieter and my guess is any and all issues from the first 6mos of production have now been ironed out.

 

[Cheezdoodles]

Hm, isnt it mandatory by law to have like 1 or 2 years warranty for all electronics? I think in europe it is a minimum 2 years warranty for all electronics. I am a bit shocked by this. So if you bought an xbox 360 and then after 4 months it became broken, you would have to buy a new one???

You wouldnt have to buy a new one, just repair it.

Anyways, by EU law, you got a 2 year "warranty" on any electronic product.

Scandinavian countries got 5 years of "warranty" on electronics by law.

 

[Snyder]

Careful when comparing this with the mandatory 2 year warranty in the EU.

This warranty is only - if my comparison of the German/Austrian "Gewährleistung" via http://en.wikipedia.org/wiki/Warranty is correct - a warranty of merchantibility from the seller, not the manufacturer, i.e. you only are guaranteed that the product is sold to you without any faults.
If - in the 2 yeary after it was bought - any defect arises which was caused by a fault that already existed at the time of purchase, the seller has the duty to repair/replace/refund it.

The tricky thing is that the burden of proof (that the fault existed from the beginning) only lies with the seller for 6 months (at least in Austria and Germany), after that the customer has to prove it. And with electronics, that's impossible/infeasibly expensive most of the time.

 

[Cheezdoodles]

Sucks for germans and austrians then.

In Norway, burden of proof is allways with the seller.