They are giving a giant shit sandwich I have to eat. Nothing to be grateful for.
Then do not use it. You have paid nothing and you have the right to expect nothing. And why do you think anyone would help you when your attitude when you get help (in form of software) is to complain and insult the people who gave you help (the developers of said software)? If I ran a consulting business I would charge you double because you seem extremely irritating to work with.