Worldwide PS3 numbers pass 360

[AlphaWolf]

The is a high percentage of users on this very forum that have bought numerous 360s before the warranty was extended for that specific issue. Is it that hard to envisage that maybe 1~5% (being conservative here) of the 360s sales are repeat purchasers replacing broken machines?

The warranty was extended in summer of 2007. This means you would have needed to buy the console within the first 8 months of launch, and have it fail in that (up to 8 month) window before coverage was extended. There were only about 4 million xbox's sold in that 8 month window worldwide. They would also have to be customers who didn't buy an extended warranty, they would also have to reside in a region where longer warranties aren't mandated by law.

So yes its decently hard to imagine that over 60% of the consoles (using your 5% of total xbox360s sold) owners in that first 8 months, had it fail just over a year later, did not buy an extended warranty AND went out and bought a new one instead of having their console repaired for 1/3rd of the price.

 

[Brad Grenz]

Anecdotally, there are plenty of people who got tired of mailing back their 360s in coffins and went out of pocket on newer revisions (including the Slim model) just for their own peace of mind. The MS replacement policy has always been that they give you basically the same model back as you sent in. Often this means the refurb was just another time bomb waiting to go off.

 

[AlphaWolf]

Anecdotally, there are plenty of people who got tired of mailing back their 360s in coffins and went out of pocket on newer revisions (including the Slim model) just for their own peace of mind. The MS replacement policy has always been that they give you basically the same model back as you sent in. Often this means the refurb was just another time bomb waiting to go off.

Anecdotal on a forum is just another way of saying, here's some bullshit I just made up, or that I read and someone else made up. If this line of reasoning is sound, MS should increase the failure rate next time and not bother with a warranty, apparently people are so stupid they'll buy more if the stuff breaks easily.

Yes they sent out refurbished similar models when available, with improved heat sinks.

 

[-tkf-]

What's interesting in that is that due to the 3 year replacement warranty for RROD, it can be argued that Sony's limited 1 year warranty (at least in the US and non-EU countries) potentially results in more PS3's being purchased at retail as replacements for failed consoles than X360's being purchased at retail as replacements for failed consoles.

Regards,
SB

Maybe you can help me understand the Warranty thingy. Does MS cover ALL 360´s with a 3 year warranty, or how does it work? Because other forums i visit still have the RROD issues poppoing up (though they replaced RROD with another error msg didn´t they?)

 

[ShadowRunner]

From my experience there are quite a few people that never even knew there was an extended warranty for RROD. Not everyone is as well informed. I certainly dont expect my 8 year old nefew or his parents to be in the know for instance.

 

[AzBat]

Maybe you can help me understand the Warranty thingy. Does MS cover ALL 360´s with a 3 year warranty, or how does it work? Because other forums i visit still have the RROD issues poppoing up (though they replaced RROD with another error msg didn´t they?)

Yes, Microsoft covers all Xbox 360 units who receive the 3 red lights or the E74 error, but only 3 years from the original date of purchase. They will repair out of warranty for a fee, but not sure what that fee is. I thought it was around $100.

Tommy McClain

 

[DJ12]

The warranty was extended in summer of 2007. This means you would have needed to buy the console within the first 8 months of launch, and have it fail in that (up to 8 month) window before coverage was extended. There were only about 4 million xbox's sold in that 8 month window worldwide.

360 was released in 2005 so it's more like 20 months before they extended the warranty.

 

[AlphaWolf]

From my experience there are quite a few people that never even knew there was an extended warranty for RROD. Not everyone is as well informed. I certainly dont expect my 8 year old nefew or his parents to be in the know for instance.

If you call tech support, they would inform you. MS wasn't keeping it a secret. It was also in the news, articles in newspapers about it etc. It's possible someone didn't hear about it, but that's just one more in the list of failures that would need to occur for failed hardware leading to increased sales. I'm sure it has happened that some people bought a new console rather than wait for a repair (but I also imagine the vast majority of those people still would have done the repair and passed on the refurb, either as a used sale or gift) but I'm also sure that number is insignificant compared to more than 50 million sold, because in general I don't think people are in the habit of throwing money away.

I don't understand why a bunch of you insist on this argument that consumers en mass are colossally stupid.

 

[AlphaWolf]

360 was released in 2005 so it's more like 20 months before they extended the warranty.

Now try using your head for more than holding up your hat. Any failure in the first 12 months was covered by the initial warranty. They needed to buy a console in the first 8 months, and have it fail between 12 and 20 months (the range shrinks depending on which of the first months they made their purchase in) later.

 

[-tkf-]

Yes, Microsoft covers all Xbox 360 units who receive the 3 red lights or the E74 error, but only 3 years from the original date of purchase. They will repair out of warranty for a fee, but not sure what that fee is. I thought it was around $100.

Tommy McClain

So if i buy a 360 today i get a 3 year warranty, or is it only certain models from 2005-2008?

Sorry if this is a stupid question

 

[AzBat]

So if i buy a 360 today i get a 3 year warranty, or is it only certain models from 2005-2008?

Sorry if this is a stupid question

The 360 S does not come with the 3-year RROD warranty. However, If you buy a new non-slim 360 today you would get the 3 year RROD warranty. Good luck finding non-slims for sale though. The only possible SKUs you might find would be the Special Edition bundles like Final Fantasy XIII or Splinter Cell Conviction.

Tommy McClain

 

[Xenus]

Actually I've still seen quite a few new Halo 3 bundles lying around in stores.

 

[zed]

Anecdotal on a forum is just another way of saying, here's some bullshit I just made up, or that I read and someone else made up. If this line of reasoning is sound, MS should increase the failure rate next time and not bother with a warranty, apparently people are so stupid they'll buy more if the stuff breaks easily.

ooops
we have cases of well known 1.e. greater than 1000posts (pro-xbox) users on this forum posting this in the past, so youre accusing them of lying? um ok

 

[Gradthrawn]

Anecdotally, there are plenty of people who got tired of mailing back their 360s in coffins and went out of pocket on newer revisions (including the Slim model) just for their own peace of mind. The MS replacement policy has always been that they give you basically the same model back as you sent in. Often this means the refurb was just another time bomb waiting to go off.

Anecdotal on a forum is just another way of saying, here's some bullshit I just made up, or that I read and someone else made up. If this line of reasoning is sound, MS should increase the failure rate next time and not bother with a warranty, apparently people are so stupid they'll buy more if the stuff breaks easily.

Yes they sent out refurbished similar models when available, with improved heat sinks.

Anecdotal or not, that's exactly what I did. Sent my launch 360 in for (warranty) repair and bought a Falcon based Elite as an upgrade. I'm not speaking to the frequency of such occurrences or the likely hood, just simply pointing out that that's not some BS he just made up. I know its hard for people to accept scenarios that fall outside of their norm of thinking, but oddly enough such scenarios do happen.

Oh, and I guess I'm that stupid.

 

[AlphaWolf]

Anecdotal or not, that's exactly what I did. Sent my launch 360 in for (warranty) repair and bought a Falcon based Elite as an upgrade. I'm not speaking to the frequency of such occurrences or the likely hood, just simply pointing out that that's not some BS he just made up. I know its hard for people to accept scenarios that fall outside of their norm of thinking, but oddly enough such scenarios do happen.

Oh, and I guess I'm that stupid.

and what did you do with that model you had repaired? Throw it in the garbage? If you sold it or gave it to a friend/family, it could well still be in use.

And do you think a million people did the same thing?

 

[Gradthrawn]

and what did you do with that model you had repaired? Throw it in the garbage? If you sold it or gave it to a friend/family, it could well still be in use.

And do you think a million people did the same thing?

I think I specifically stated in my post that I'm not speaking to the frequency of such occurrences, just that it does happen.

I gave the repaired unit away, and it is still in use. Which is beyond my point. Which is just simply that it does happen. That's not a comment on any of the other numerous squabbles going on in this debate, nor should anything more be inferred from my statement.

 

[AlphaWolf]

I think I specifically stated in my post that I'm not speaking to the frequency of such occurrences, just that it does happen.

I gave the repaired unit away, and it is still in use. Which is beyond my point. Which is just simply that it does happen. That's not a comment on any of the other numerous squabbles going on in this debate, nor should anything more be inferred from my statement.

So your anecdotal example is actually evidence against the suggested RROD leading to sales and consoles out of use... another myth debunked.

 

[ShadowRunner]

If you call tech support, they would inform you. MS wasn't keeping it a secret. It was also in the news, articles in newspapers about it etc. It's possible someone didn't hear about it, but that's just one more in the list of failures that would need to occur for failed hardware leading to increased sales. I'm sure it has happened that some people bought a new console rather than wait for a repair (but I also imagine the vast majority of those people still would have done the repair and passed on the refurb, either as a used sale or gift) but I'm also sure that number is insignificant compared to more than 50 million sold, because in general I don't think people are in the habit of throwing money away.

I don't understand why a bunch of you insist on this argument that consumers en mass are colossally stupid.

Im not speaking of the freqency of such events just that they do happen on an undetermined scale. I honestly do think the frequency of such events depends on region also. Here in uk products have a 1 year warranty and if your product breaks after this you are just out of luck, i feel like a lot of british people would not bother following up an out of warranty breakdown with tech support because normally with every other product it will get you nowhere but wasted time and a telephone bill.

So your anecdotal example is actually evidence against the suggested RROD leading to sales and consoles out of use... another myth debunked.

I know 100% fact it has led to new sales, and so should you. The question is not if but how much and nobody can answer that, there has been no analysis done thats even come close to answering that question and i dont think any of us here can pretend to have any true idea either way.

 

[Gradthrawn]

So your anecdotal example is actually evidence against the suggested RROD leading to sales and consoles out of use... another myth debunked.

You're still arguing some other point with me. You stated people don't buy new 360s just because their's RROD, and that Brad Grenz made up that anecdotal evidence (oh, and also called people stupid for doing so). I'm simply stating that that has happened, as I've personally done it before. That's it, thats my only point. Period. You seem to be inferring some other counter argument against your other points from that, and its no where near that deep. Quite argumentative today, it seems.

 

[AlphaWolf]

I know 100% fact it has led to new sales, and so should you. The question is not if but how much and nobody can answer that, there has been no analysis done thats even come close to answering that question and i dont think any of us here can pretend to have any true idea either way.

Like in the above anecdotal where both consoles (the initial repaired and the replacement purchase) are still actually in use? DJ12 above was claiming 1-5% of all 360s sold were a product of this, that's somewhere between 550,000 and near 3 million. The situation that has to occur for it to be a an actual clear sale is the person has to buy the console, and discard the RROD (not sell or give away, because that's likely a lost sale).

You're still arguing some other point with me. You stated people don't buy new 360s just because their's RROD, and that Brad Grenz made up that anecdotal evidence (oh, and also called people stupid for doing so). I'm simply stating that that has happened, as I've personally done it before. That's it, thats my only point. Period. You seem to be inferring some other counter argument against your other points from that, and its no where near that deep. Quite argumentative today, it seems.

I'm not arguing anything with you. All of my comments in this thread are directed at the topic of discussion. I got the reply I wanted and expected, that you weren't a complete idiot who bought a new console and threw out the box that was still under warranty, and thus artificially increasing xbox360 sales due to the RROD. You still went through the warranty process and that initial box is still in use. I'm sure you're not the only one.

I just think the number of complete morons and people with way too much money is statistically insignificant to enter into any kind of sales discussion yet the same people trot out the same dead horse all the time and its annoying.