It's almost like he listened to the Internet feedback and decided it wasn't just noise from a vocal minority but genuine concerns about the value of the platform.
I don't get the feeling that he listened to the internet and that is what determined his course of actions once he was put in charge of the Xbox division. Not that he didn't listen. Just that he was going to do those things anyway. So the internet gamers were more reinforcement of what he wanted to do, than voices that determined what he was going to do.
I think he was always part of that contingent and likely was at odds with the management team that he replaced (hence why he was put in charge after their initiative failed so miserably).
But the fact that his intentions for the gaming division mirrored that of the gamers on the internet at large certainly helps bolster his position. That likely also makes it easier for him to get funding for the division.
It's amazing to think that he's been with MS since 1988.
It was probably VERY frustrating for him during the dark times when upper management and Xbox management convinced the board to approve getting rid of so many gaming studios (any studio that wasn't developing for console was jettisoned). And it likely killed him when management decided to focus so much on consumer services for XBO rather than focusing only on games.
Again, likely why he was first in line to replacement the outgoing management at the time, rather than also being replaced when XBO failed at launch. Usually when a product fails that badly, the entire management team and anyone associated with it is jettisoned. But not only was he kept on, he was promoted to head of Xbox. Again, to me that indicates that he was part of a rival internal faction that believed gaming should have been the only focus for the platform. And not just that but instead of focusing on games as a service (F2P initiative with previous management), they should be focusing on the traditional game model potentially with experimenting with other formats with additional titles rather than converting core properties into F2P service models.
For example, he was quick to cancel Fable (originally supposed to be F2P) change Sea of Thieves focus (again, originally supposed to be F2P) etc. Remember also that he was one of the key individuals at MS that convinced Bill Gates to acquire and nurture 1st party game studios way back in the 90's.
It's a shame that he wasn't made head of Xbox before XBO released. And I say that despite me personally liking where XBO was going, but most gamer's didn't.
He's basically been pushing for Microsoft to be involved in creating games since the 90's.
Regards,
SB