*ren* PSN Down, Customer Info Compromised

Nesh said:
And thats what they tried to deal with before they informed the consumer about what was going on.
Hasty communication to the consumer simply because he wants it IS passing uncertainty and risk to the consumer.
Click to expand...

What risk is that exactly?

How might I have been harmed if Sony had put forth a statement such as the one I suggested?

"We have detected an intrusion in to PSN by an unknown agency. We are unsure at this time whether customer data has been compromised. We are continuing to investigate and will provide information as it becomes available."
Click to expand...
 
So I need to wait until I get this e-mail from Sony before I can change my password since I HAVE bought something before?

PS blog said:
If using a PS3, your password can only be changed on your own PS3 (or a PS3 on which your PSN account was activated), as an added layer of security. If you have never downloaded any content using your account on the system, an email will be sent to the registered sign-in ID (email address) associated with your account when you first attempt to sign-in to PSN. This e-mail will contain a link that will enable you to change your password. In this email, click on the link and follow the instructions to change your password. Once you have changed your password you can sign-in to your account using your new password.
Click to expand...

EDIT: Reading that again and I guess I won't be getting an e-mail it seems like I'll need to wait until PSN is back up before being able to change my info...unless there is something I'm missing.
 
http://blog.us.playstation.com/2011/05/14/ps3-system-software-update/

We have been working on a new PS3 system software update that requires all PSN users to change their password once PlayStation Network is restored. The update (v3.61) is mandatory and is available now.

If using a PS3, your password can only be changed on your own PS3 (or a PS3 on which your PSN account was activated), as an added layer of security. If you have never downloaded any content using your account on the system, an email will be sent to the registered sign-in ID (email address) associated with your account when you first attempt to sign-in to PSN. This e-mail will contain a link that will enable you to change your password. In this email, click on the link and follow the instructions to change your password. Once you have changed your password you can sign-in to your account using your new password.

We strongly recommend that all PSN account holders with PS3s update their systems to prepare for when PlayStation Network is back online. The release of this update is a critical step as we work to make PlayStation Network significantly more secure. Thank you for your continued support and patience.
Click to expand...

Firmware 3.61 available to download now.
 
mrcorbo said:
What risk is that exactly?

How might I have been harmed if Sony had put forth a statement such as the one I suggested?
Click to expand...
You can form your statement only because now you can look back knowing now what happened

Sony was uncertain about the intrusion and what happened in their servers.

So there was only incomplete or questionable information to pass to the consumer. Incomplete and questionable information create uncertainty and can cause panic (possibly in vain if there wasnt anything serious after all) and anxiety to the consumer as to whether he should worry about and what he should worry about because mass behavior doesnt always follow rational thinking. The consumer would have still been in the same situation demanding an explanation which at the end would have been available at the same date Sony informed anyways about what the hackers possibly had access to
 
Cop out. If I have an account that has credit card information attached to it, then I want to know immediately if an intruder gain accessed to the system regardless if they stole any data or not. They felt it serious enough to shutdown the network, then they should have felt it serious enough to notify me too & not 5 days after they did their research.

BTW, time to grab the popcorn. It's going to be interesting to see how this unfolds.

Tommy McClain
 
Well it is the US blog. Besides that they need to hurry up and update the first state so I can find out who it is then go on about my normal non gambling induced day. :p
 
Update installing already, came home late from wedding party and almost asleep when I saw the tweets. 3.61 it is, psn not up yet here though.
 
For that you must wait till the store is up :p

Looks like the northeast wins New your new jersey and on up just lit up.
 
Well, my ps3 ain't online anymore because my home doesn't have internet anymore, for now atleast. But I have downloaded lots of stuff from PSN, so I am guessing an automatic email won't be incoming to my email account. How do I ask SOny to let me change my password without taking my ps3 online? I am not relly sure whether I removed my CC data from my account or not, though I usually do, and I would like to change my pasword even if I am not currently online from my ps3.
 
Nesh said:
You can form your statement only because now you can look back knowing now what happened

Sony was uncertain about the intrusion and what happened in their servers.

So there was only incomplete or questionable information to pass to the consumer. Incomplete and questionable information create uncertainty and can cause panic (possibly in vain if there wasnt anything serious after all) and anxiety to the consumer as to whether he should worry about and what he should worry about because mass behavior doesnt always follow rational thinking. The consumer would have still been in the same situation demanding an explanation which at the end would have been available at the same date Sony informed anyways about what the hackers possibly had access to
Click to expand...

First, they knew quite quickly that the intrusion was serious. That's why they shut the network down.

Secondly, In what parallel dimension did the way they chose to handle this situation prevent panic and anxiety? You saw the public reaction.. The way they handled it resulted in more FUD because it made them look incompetent. After the initial shock, which was going to be unavoidable no matter when the information was released, I would have felt much more secure if it had seemed that Sony were on top of the situation instead of having the situation on top of them.
 
mrcorbo said:
First, they knew quite quickly that the intrusion was serious. That's why they shut the network down.

Secondly, In what parallel dimension did the way they chose to handle this situation prevent panic and anxiety? You saw the public reaction.. The way they handled it resulted in more FUD because it made them look incompetent. After the initial shock, which was going to be unavoidable no matter when the information was released, I would have felt much more secure if it had seemed that Sony were on top of the situation instead of having the situation on top of them.
Click to expand...

uh? Isn´t it obvious that they were NOT on top of things. And isn´t obvious that is a good part of why they didn´t provide information sooner? They did not know what the f... was going on.

I recall plenty of times where shit hit the fan in my little part of the world abd just on that small scale it´s always fantastic to be clever.. afterwards.

I have this delorean i could make a few million if i were to borrow it to sony, so please return it to me as soon as you are done with it.
 
US & Canada are said to be all online. I was finally able to log into the site with my email & old password. It gave me the following message...

To sign in, an update of your account information is required. An e-mail message with instructions has been sent to xxxx@xxxx.com. It may take up to 24 hours to receive this message.
Click to expand...

Then it booted me back to the login screen again. So it won't actually let me login until I follow the activation instructions sent to my email. That should work just fine. This probably saves them having to send activation emails all the users.

Regardless of the incompetence of the security breach & the lack of communication until 5 days later, I think Sony handled the fiasco rather well. Yes, the 4 weeks of downtime might been a bit much, but I don't think that could have been avoided. It will be interesting to see how they recover as I'm sure they will(at least from the consumer side). I also don't think May NPD results will be too adversely affected since online revenues will take the greatest hit & they don't track those. The last big question is how they will recover from the fallout & flak they will get from developers & publishers. That really could have a lasting effect.

Tommy McClain
 
Indeed most can change it directly from the PS3 and I think it hurts the small digital download companies far more. The large ones won't avoid the system but they smaller ones they could lose.
 
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