News & Rumours: Playstation 4/ Orbis *spin*

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The reviews reflect Peoples frustration of not getting something that works, i think it's a fair that they bitch about this. I might be a little bit more controlled since i wouldn't really be reviewing the hardware, just complaining about the QC that whatever Chinese factory the produced this hardware used.

What i don't understand is Sonys lack of replacements imho that is stupid and dumb, i hope Microsoft i learning as this unfolds, hold back some consoles in case you need to replace defective ones. Avoid angry customers that can't get a replacement for their DOA console.

Besides those that got the consoles seems to be more than pleased, so it can be summed up that the PS4 is a Five Star product, when it works, which is how i expect most to be using the console :)

Ohh and from one of the reviews on Amazon:

The Rep said that calls of Faulty PS4 are originating from primarily Amazon, and a few from Gamestop.
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Hehehe, makes for excellent statistics :)
 
Shifty Geezer said:
I generally agree with your sentiments, except that I'd factor in a far higher negative review response for a big-ticket item like a next-gen console than many other devices. I don't ever recall posting a negative review for a faulty product as that's part of life, and I expect that's the case for most consumers. However, when you've been eagerly awaiting a new console for months and it turns up dead and there's nothing you can do about it, the interest in posting a negative review will be notably increased as a way back at the company that's inflicted this disappointment on you. "You're QA should have been better. I'll take it out by telling people not to buy your product, you %*!@#?" I don't think we've ever had a feedback culture as pronounced on previous products for comparison, so comparisons with other products probably aren't representative of what proportion are posting negative reviews.

I'm inclined to think there's a problem as a gut interpretation, but my own reason is telling me that the stats aren't reliable. Just as various Amazon popularity lists aren't particular representative of the wider world. All I can really say is this reaffirms my policy of waiting for hardware to be properly field tested before buying into it. :p
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That's possible although it doesn't reflect the launch of the PS3 (all models)/Wii/Wii U/X360 (all models)/DS3/VITA/etc. Nor their current review scores, which all have review curves as you'd expect. In fact it's usually the opposite with launch reviews tending to be better than reviews after 6 months. Mainly due to the fact that most electronics don't fail out of the box. It takes weeks to months. So you have initial great out of the box experience that is ruined 1-6 months later when the hardware fails to work correctly. You can see this a lot on cheap computer equipment by companies such as Roswell or HDDs, for example.

And yes, it isn't an indication that there is 100% a problem. Just that there is a high likelihood that one exists.

Bagel seed said:
Let's wait for Xbone to launch and compare to see if the situation is as dire as it's been painted to be :LOL: Although the NA launch numbers will likely be less, so the absolute number of complainers will probably be fewer. Unless of course their hardware has more issues.
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It's not dire. It just shows there is a potential problem affecting launch units. Sony is a big electronics firm that has a good reputation. They aren't perfect, however. Anyone remember the PSP launch with many units having dead pixels on the LCD screen?

As I've said before. If there is a problem, whether due to disgruntled Foxconn workers or due to a faulty part or manufacturing problem, they will address it. I fully expect that if there is a problem, that it will be a non-issue a year from now.

Regards,
SB
 
What I've learnt from the previous launches is that there is likely a problem if the people doing the podcasts that I regularly listen to have a high percentage of failed consoles.

1 million is a lot of consoles ...
 
I doubt the PS4 has a 1% DOA failure rate.

The 0.4% figure that Sony presented is probably their own internal figure derived from the QA/QC reports. There is no way to accurately generate a reliable failure rate from consumer reports especially during the holidays where units may sit unopened until Christmas.

Given thats its a console launch, issues like these are bound to happen. We are talking about consoles not your average CE product. Most CE products don't have preorder figures that number in the millions. Most CE products aren't launched every 5-8 years. Where you are launching a refresh every six months or a year, so its easier to launch new products.

Sony's biggest problem is that its operates in a market where a small number of users treat consoles as if the hardware are professional sport teams.

This s(&* is getting old. I see the benefits and share in the interest in how these two console compare hardware wise in terms of performance and features. But we are moving into the realm of reality TV where we are hopping from dramatic episode to dramatic episode thats mostly sustained by the tiniest tidbit of negative news.

I am not fond of the ideal of B3D's console forum following in the footsteps of other forums and going from a site dedicated to console games and technology to one more akin to a console forum version of TMZ. Where rumors and innuendo rule the day.

This isn't a tabloid site, so why don't we stop treating it like one.
 
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I'm not really sure how Sony got the 0.4% number, because they put it out there before launch day. That said, there's no way to guess what the actual number is. I'm sure the only way to know will be when we see a financial statement or an investors call. Wouldn't expect the number to be out of line with any other consumer electronics product.
 
You could phrase the poll in a way that it would increase the sample rate, like i.e. "Do you know someone who knows someone who has had a PS4 fail?" :p :cool:

(just kidding by the way, please don't ban me! *hides* :oops:)
 
Phil said:
You could phrase the poll in a way that it would increase the sample rate, like i.e. "Do you know someone who knows someone who has had a PS4 fail?" :p :cool:

(just kidding by the way, please don't ban me! *hides* :oops:)
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Do you know a guy that knows a guy ...
 
Barrabas said:
This should maybe be in the hardware section, but since its being discussed here i link it here.
These guys have done an investigation on different failures on the PS4. Hopefully the failures can be fixed by the users in most cases.

http://lvlzero.com/2013/11/17/ps4-blod-analysis/
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Excellent article. Huh huh majority of defect consoles came from Amazon ? Looking forward to getting mine from Amazon in a couple of weeks....

WTF happened to the HDMI output for some ? I see solder blobs and things sticking out on the ground shielding of the connector. Very poor quality control. AFAIK, a simple power-on check is always done when an unit leaves the factory or some kind of internal test (incl. JTAG to check chip-to-chip connections on the PCB) to check it has been assembled correctly. I've never seen this.
 
Scott_Arm said:
I'm not really sure how Sony got the 0.4% number, because they put it out there before launch day. That said, there's no way to guess what the actual number is. I'm sure the only way to know will be when we see a financial statement or an investors call. Wouldn't expect the number to be out of line with any other consumer electronics product.
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Because they are probably sampling a portion of their production runs to check failure rates. I wouldn't think that a giant corporation like Sony would launch a product into a billion dollar market without checks in place to determine issues like reliability before launching their said product into the wild.
 
Looks like TotalBiscuit on Youtube (one of the largest game streamers) has a bricked PS4 as well.

Although his involves the optical drive no longer allowing disks to be inserted.

Regards,
SB
 
dobwal said:
Because they are probably sampling a portion of their production runs to check failure rates. I wouldn't think that a giant corporation like Sony would launch a product into a billion dollar market without checks in place to determine issues like reliability before launching their said product into the wild.
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Yap. 'specially seasoned ones.

They will need to add uncertainties due to 1.5 OS bugs, corrupted HDD due to aborted operations, incompatible TVs, and user errors in the wild though (e.g., opened PS4 for HDD upgrade).
 
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