Swayed by the turning tide against Apple, the smaller ones are speaking out too. El Reg spoke to multiple companies on and off the record about their nightmares with the App Store. They all complained about their one-sided relationships, and their futile attempts to negotiate and reconcile with Apple after being threatened with being kicked out of the App Store.
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Schibsted, home to the largest media group in Scandinavia, was surprised when an Apple representative suddenly demanded its apps implement the company’s in-app payment system in 2018. Up until then, Schibsted's various newspaper groups had been using another credit card processing service for years with no problems. Being forced to switch over to Apple’s payment system, however, meant that Schibsted would have to forfeit 30 per cent of all the money generated when customers sign up for subscriptions for its newspapers in its apps.
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But the problems didn’t stop there. Now that Apple was processing the payments in its apps, it held all of Schibsted's customer information including people's names, addresses, credit card details, and phone numbers. It was no longer privy to these details as Apple doesn't reveal them for privacy reasons, making customer service difficult.
Since Schibsted implemented a different payment system for its newspaper websites, readers who had bought subscriptions there found that they could no longer read the news on the app. Some decided to just buy two subscriptions, one for its website and another one for its app.
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Another app creator, who wished to remain anonymous, told us that his app was singled out after he gave users a way to access the full version of the app for free as a trial. After their time was up, they would have to wait a while before they could renew the full service again. They could keep doing this for an unlimited number of times without having to pay a single cent.
But Apple didn't like that. The creator was told he had to roll out a payment system to make users input their credit card details before signing up for the trial period. There must also be a specific time limit to the pro version of the app, and once that period was over it must charge its customers money. To get out of it, users would have to explicitly cancel their subscription or else it would keep billing them.