DS problems?

[cthellis42]

That's just splitting hairs IMO.

No problem there, all I'm saying is that they never promised to fix it. They very well could intend to but if I had one with a busted pixel, I wouldn't wait a few weeks hoping it might go away or not bug me. I'd return it asap to where I got it from. I'd definately recommend the same for any product be it the DS, the PSP, or an LCD TV.

It the judge it to be needing fixed. This means NOT if there are no noticable flaws, or user-induced damage, or whatever violates their Warranty. Dead pixels would count as being in need of replacement--I seriously don't think they're going to count how MANY are dead and have a "screw you" number you can go under. And it's always your option to return it right away--they're just saying what you might want to try first. Plenty of companies operate the same way.

 

[jvd]

I have a dead pixel on the top screen. My friend has one on the touch screen. it affects nothing. Its no big deal. Its not like the system stops working .

That is what the problem is with lcd screens. I bought a sony monitor it had a dead pixel and the warrenty says they only cover 3 or more dead pixels

 

[marconelly!]

To be perfectly honest, I haven't seen so many complaints about the screen since the first models of Ipaq, where it seemed like every single member on a dedicated PDA forum was complaining about dust under the screen - and those screens were really, and seriously fuxxored by that problem. After couple of months, Compaq recognized all those complaints, phased out that model of screen and never used it again. On GA, IGN, and here as well now, it looks like a good percentage of people who bought DS have a dead pixel or two on it. This is a bit unusual for a device with small screen (this problem is a lot more common with monitors as they have a lot more pixels, obviously)

Thaht's why I buy my LCD based electronics exclusively at Future Shop. Their 15 day no questions asked return policy is Godsent for nitpickers like me, who would go crazy over that one dead pixel (luckily I never had such problems so far with my electronics)

 

[Ty]

It the judge it to be needing fixed. This means NOT if there are no noticable flaws, or user-induced damage, or whatever violates their Warranty.

My bold.

That's my point. Nintendo is the one who deems what is necessary. Not you, not me, not little timmy down the street. Despite the credo that 'the customer is always right', this is how EVERY company would operate - on a case by case basis.

Dead pixels would count as being in need of replacement--I seriously don't think they're going to count how MANY are dead and have a "screw you" number you can go under.

You are guilty of claiming something they have not said. They did NOT say if there was a busted pixel they would replace it. All they said is IF necessary (we agree that Nintendo is the judge here).

As for counting dead pixels - this is precisely how manufacturers that use LCDs in their products operate. Heck, even Plasma TVs can get stuck pixels and Panasonic has just such a policy in place. So I'm not sure if you have issue with such policies existing in the first place or that Nintendo would have one and choose to exercise it.

Don't get me wrong, they very well might fix/replace EVERY DS that gets sent to them with a busted pixel. But I am NOT talking about what they MIGHT do. I am talking about what you, as a consumer should do. It's pure folly to HOPE they will fix the issue when you can take care of it 100% guaranteed.

And it's always your option to return it right away--they're just saying what you might want to try first. Plenty of companies operate the same way.

It's irrelevant what they said the consumer 'might want to try'. We're not discussing their remedy at this point. We're discussing the avenues for fixing a DS with a dead pixel. If it bugs you, return it to where you got you it from to be 100% sure the problem will be solved.

 

[cthellis42]

If you want to take issue with it, name the company that explicitly names all the situations which do and do not violate their warranty precisely. Do you ever find a 100-page document listing every possibility they can think of, to make sure you're fully informed? Or do you rather find the general circumstance, and everything else you get to discover by actually dealing with the company?

How about you make an issue of it if it's an actual issue.

 

[Ty]

If you want to take issue with it, name the company that explicitly names all the situations which do and do not violate their warranty precisely. Do you ever find a 100-page document listing every possibility they can think of, to make sure you're fully informed? Or do you rather find the general circumstance, and everything else you get to discover by actually dealing with the company?

How about you make an issue of it if it's an actual issue.

What is the point you're trying to make with this tirade? That you agree with my statement that Nintendo will handle them on a 'case-by-case' basis (your last phrase "actually dealing with the company" implies this)? In other words, what exactly (I asked you something similar earlier) is your problem with my statements?

1> Do you think companies maintain policies with regards to busted/stuck pixels?
2> Do you think it's inconceivable that Nintendo would do so as well?
2a> If you believe 2 is true, do you think it's inconceivable that Nintendo would choose to exercise said policy?
3> Do you think Nintendo will always 100% guaranteed replace/fix a DS with a stuck/dead pixel (within the warranty period of course)?
4> Do you think returning a DS within the retailer's window-of-return is a 100% guaranteed way to fix the issue?

If #3 is true for you then awesome! Glad you want to take that chance. Ever heard the phrase, "a bird in the hand is worth two in the bush"? That's exactly my point. Take the damn thing back to the store where you KNOW it will be taken care of. QED.