I was referring to what happened to Linus Tech Tips (broken screen), but you are talking about what happened to Snazzy Labs (crappy VESA mount adapter). These are the videos regarding Linus: "It happens" is not an acceptable excuse when we're talking about $5000+ computers that some people regard as "workstations", particularly when some of their components are made of ultra-cheap materials and customer support is so atrocious as it was in both cases. Just compare the iMac Pro (or the trashcan Mac Pro) against the HP Z workstations. Compare their designs, construction, materials, airflow, expandability, repairability, reliability, customer support, prices, etc. Apple's "Pro" hardware and customer support are a joke when compared to HP's. And here's Snazzy Labs's follow-up video about the VESA mount adapter problem. He seems to be less understanding than you.