1) I am in the USA and often can't get basic support in my country. It's all coming out of India and that goes with almost all companiesI've said it multiple times over a long time.
1. Brand rot via not marketing in many places other platforms forced themselves into through grit, and failing basic standards in many countries Xbox officially claims to already be in.
Ask any tier 3 country and they will tell you many times they can't even get basic support in their own languages let alone the treatment the English world gets, let alone any other kind of support outside of maybe being able to buy the console (although most times not even being able to do that)
The fact that priority is so skewed towards the US and the UK absolutely hurts Xboxs reach and it's not as if they simply can't do it. They sold 1.5 million consoles in Japan off of aggressive marketing and getting devs to make Japanese games on 360, yet now they claim they can't even support a single studio? When they themselves defunded and shut down a big portion of the Japanese Xbox branch years ago? Don't buy it.
2. Dev rot letting many of their own studios operate as inefficiently as possible and go through as many problems as possible.
343 is just the most vocal public issue. Rare had been languishing for many years without much to show for themselves and barely put out sea of thieves. If Japan studio had operated like that they would have been canned years before.
Where as it seems besides the coalition and turn 10, none of the devs MS has owned for decades pre buying spree even exist and anything we have seen of the devs they have bought post 2018 has been vaporware that has not been seen beyond a single trailer.
To think they would be in an even worse position without the Bethesda aqusition they just made a few years ago is mind boggling. Why has the initiative just been allowed to go on without showing literally anything to the public of note? Why has the coalition been the one forced to help other dev studios with projects when they are one of the only ones consistently putting out games?
Why haven't many of these teams been forced back on track, split up, refunded and restaffed years ago? Sony has their teams working double duty on projects separating themselves into smaller teams to churn out more content. Why isn't MS doing that?
I can only imagine what this year would look like for them if they didn't own Bethesda. And that isn't a justification for the aqusition of Bethesda but an condemnation of Xbox studios management up until that point and still today. Even with all those studios in 2018 it took buying a pub of that size to even get any content when it was content that would be on the market regardless. Just not exclusive.
Don't say MS cant fix anything I have mentioned here. They are a trillion dollar software company, worth 10 times as much as their most direct competitor in the gaming space. They make more money just existing for a few months than Sony or Nintendo do an entire year. They have the resources. The problems are within
2) You haven't actually shown this to be the case. Redfall is MS's lowest rated game , all their other releases are above a 70 and I believe in either 2020 or 2021 they were the highest rated publisher for metacritic.
You point to 343 but Halo infinite is highly rated with a fantastic single player and a constantly improving multiplayer.
Rare has released Rare Reply in 2015 , Sea of Theives in 2018 and surpased 10m players with it , they also released Battle todes in 2018 and are currently working on Everwild. They seem to be on a fine Candence of releasing titles. They also do a lot of work on the xbox dashboard.
I also listed in another post about all the studios MS bought. They had all just or shortly after the purchase released titles. They are all continuing to operate with their normal Candence of releasing games every 4-5 years
You can read the summary I posted here https://forum.beyond3d.com/threads/...-funny-xcast-ep-137.63259/page-6#post-2299266
Why would you split up or remove companies that are functioning properly ? The majority of MS's purchases before bethesda were smaller studios that released titles the year they were purchased. It takes time to release games and if the companies were able to expand and increase the scope of their new games vs previous ones they would obviously need to take a bit more time.
You can only imagine what this year would look like for them if they didn't own X. I can say the same about another company. What would this generation look like for them without their recent purchases. We would only have a remake of two decade old game perhaps