Heh heh... thoughts on open beta:
http://kotaku.com/5848155/battlefie...certification-delays-and-post+release-support
What's a way to make that better in the future?
One way of fixing the problem is… don't make betas. At least not open betas. Because often when you see betas, sometimes they are actually demos. But they call it a beta, to sound cool. This was a real beta, and I don't think people are used to it. They get the product, and they think, "you have to entertain me," because it's an entertainment product.
And it's like, "Well, it's a broken entertainment product, because we want your feedback." And they say, "Well, I understand that, but it's not polished enough!" And we say, "Well, that's exactly what we're talking about!"
So the challenge is: listen, but don't overreact. Understand that people are disappointed, but that you have to do it.
Or, don't do it. Don't make a beta. At least not an open one.