Game updates and service packs
Paul: You don't see this a lot with console games these days, but one thing you can do with this is actually update games, fix bugs.
Jeff: You know, that's true even on Xbox Live today. But it's dangerous water. And I'm going to give you two answers here. Today, Xbox Live definitely gives us the opportunity to keep the gaming environment safe and secure. So if an online game goes out and there's a serious cheating threat, or there's a serious security threat, Xbox Live is a great tool and a closed environment where we can fix that. That's the obvious stuff. The second part of it is that Xbox Live and the ability to download new content is not a crutch to ship crappy software. And too often on the PC--I'm going to be blunt here--in the PC gaming space, games get out that developers know have problems because they know they can patch them later. They know they can force updates. And the act of playing [games online] becomes a pain in the ass, because you put the disc in and then you gotta download the patch and you gotta download the
service pack and you gotta download the security hot fix, and then you gotta apply those things and reboot your machine. That's not an entertainment experience. That is not fun. That is not "pick up the controller and play."
I feel very strongly about this. One of the things that we're hard core about with Xbox on our customers' behalf is that Xbox 360, like the original Xbox, is a pick up the controller, pop in the disc, and play kind of system. Always. That is the experience you can count on. It's fun, it's easy to get into and it's consistent.
So if there are updates, they're usually done quickly and silently. And we are much, much more cooperative with our game developers about making sure those kinds of problems are fixed up front such that hot fixes and service packs and other maintenance are kept to an absolute minimum. It does happen. It happens on Xbox 1. We've done many security implementations for games on Xbox 1. Most people don't know about it because they're fast and silent. When was the last time you hot-fixed Halo?
Paul: I've never hot-fixed Halo.
Jeff: Yes you have.
[Laughter]
Jeff: This is my point. You've never felt any pain around it. We never want users to feel pain.
Paul: You should talk to the Windows guys about this some time.
Jeff: Actually, that's one of the really cool things that's going on at Microsoft right now. The amount of technology sharing and the amount of insight and context sharing that's going on right now between groups is reaching ... I've been hear for 15 years. I think it's reaching a new high, which is really cool.