Imagine you get a small window popping up on your screen as you use your computer quite normally, announcing that an internal error has occurred in Norton Antivirus 2004, and that the program needs to be uninstalled and reinstalled (!)...
Imagine that you follow the advice to the letter, but that after completing the install procedure and reboot, and the following liveupdate, the computer gives a blue error screen on the second reboot that flashes by so fast it can't be understood except it is not a standard windows bluescreen (different font), and then the computer resets.
Imagine you restart in safe mode and do a system restore and then bitch at symantec phone support and get the advice to completely uninstall the virus program, because the uninstaller uninstalls it only slightly. The uninstall procedure is like 15 steps long and the only step that is somewhat automatic is the reg file that clears out the registry of antivirus-related entries (all 50 million or so of them).
Imagine you follow all those steps and then re-install the program again (but not before having made a fresh system restore point just in case), only to have it crash the same way AGAIN, except now after the second liveupdate session... Wee-eelll, by now you should be fairly ticked off.
Then imagine bitching at tech support again only to have them say, "it's either an error with NAV or with windows", and no hope of fixing it other than directing you to customer service to get a weblink to re-download the program from teh intarweb again.
...If all that really happened, you'd be pretty fucking pissed off I bet.
Imagine that you follow the advice to the letter, but that after completing the install procedure and reboot, and the following liveupdate, the computer gives a blue error screen on the second reboot that flashes by so fast it can't be understood except it is not a standard windows bluescreen (different font), and then the computer resets.
Imagine you restart in safe mode and do a system restore and then bitch at symantec phone support and get the advice to completely uninstall the virus program, because the uninstaller uninstalls it only slightly. The uninstall procedure is like 15 steps long and the only step that is somewhat automatic is the reg file that clears out the registry of antivirus-related entries (all 50 million or so of them).
Imagine you follow all those steps and then re-install the program again (but not before having made a fresh system restore point just in case), only to have it crash the same way AGAIN, except now after the second liveupdate session... Wee-eelll, by now you should be fairly ticked off.
Then imagine bitching at tech support again only to have them say, "it's either an error with NAV or with windows", and no hope of fixing it other than directing you to customer service to get a weblink to re-download the program from teh intarweb again.
...If all that really happened, you'd be pretty fucking pissed off I bet.
