and I thought noone can be worse than NTL
Really telecoms customer support in UK is rock bottom.
BT is a little better.
just to point some of my NTL problems over the years
(and I am still with them)
* bad line (broadband on and off) - engineers came, said they needed to put new wire, puleed it 1/2 trough, and never came back to finish the job, new team came back after I called them again after three weeks, and just said that yest most of the work has been done, but they just havent finished the job... ~ 5+ calls ove the period of 2 months
* when getting digital TV, the guy set me up on my neghbours name (as he was getting NTL digital too, thought it was me, set me up, created new account) my wife signed it
... bills were coming on his name, I was paying them, tried to correct that - ~ 15+ calls over the period of a year, many times reconnected, a letter sent to headquaters, calls many times more than 1hr in lenght, promised at least 10 of those 15+ calls that the issue is sorted just to see next month that it isn't, until I gave up and than a year later (after I gave up)( they figured out one time I was making a telephone payment that I am not Mr Mohora (*my by that time long gone neighbour) and they didn't even let me pay... I had to than reopen my old account, change tel number too ( as it all got connected in the meantime) and well at least didn't pay that bill (but not like they waived it, more like they might pursue him... but they guy is in Romania now so whatever... I wanted to pay but they didn't let me!!! )
* setup payment by debit card at least 3 times and told that it is setup only to figure out after two months that I am disconnected as I wasn't making the payments
and I hope it finally works now... I was told that I have multiple accounts and that "it will be sorted out" so perhaps they were setting up the direct debit on the accounts that were not in use anymore...
and there is more... but these were more ridicolous problems
at least in last 6 months you don't have to wait 30 min+ to get to someone...
(whay I sayed with them - apart from being crazy - I do get true unlimited broadband which works most of the time ( apart that 2 month touch and go period in last 4 years, and I get 1.5 mb/s now... full speed always... so that is good)
And in other place I worked... BT - better than NTL, but not good, not enough that they might tempt me to switch with the thoughts - wow, it really works - more like lesser evil, but well not lesser enough to think it would be worth switching.
