MSI's RMA process

Mize said:
What does that mean? They're going to fix yours? I doubt that
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Well, that board is out of stock at Newegg, so I assumed it meant they don't have any 570s to send right now. Why I have no idea.

Edit: just checked, it's back in stock now. Go figure.
 
Is it possible that Fermi boards have a high failure rate? I had two bad GTX 580s...both were VRAM issues...
 
Both of mine were problems with 2D and video with that typical of memory errors checkerboarding and flashing.

I suspect that - to offset the high chip cost - nv might be using inferior RAM.
 
MSI received the bad board today, got an email confirmation on it. Now let's see how long it takes them to get a replacement board back to me.
 
Mize said:
I suspect that - to offset the high chip cost - nv might be using inferior RAM.
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Video card RAM seems to have to be able operate at incredibly high temperatures these days since reference designs often use the same heatsink assembly to cool memory and the GPU itself. I wouldn't be surprised if this causes a lot more component failures than in the past, especially considering the rather monstrous signalling rates these memory chips use...
 
Received an email today saying that it'll take 10 working days to turn the 570 around, with either a repaired board or a replacement coming my way. So I'm probably looking at very late Feb or early Mar. Works out to about 3 weeks total, which is fine with me so long as the new board works fine.
 
John Reynolds said:
Received an email today saying that it'll take 10 working days to turn the 570 around, with either a repaired board or a replacement coming my way. So I'm probably looking at very late Feb or early Mar. Works out to about 3 weeks total, which is fine with me so long as the new board works fine.
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Meh. I'm not impressed as I replace my customers' products via cross-ship, next day contingent upon in-house testing to determine warranty/non-warranty. Of course when I have a customer down it could cost $10k per hour so they expect a bit more.
 
Can't say I'm 'impressed' either, since the board will be out of my hands for half the time I've owned it by the time I get one back.
 
I was pretty happy with the way Evga handled my RMA a while back. Once they got my card, they shipped the replacement the next business day. I had changed the cooler in the card, and felt that my actions caused the card to break, so I was really happy to get a new card back, even if the replacement doesn't seem to have as well overclocking GPU as the first one had.
 
ive got a gtx-260 with 8 years left on the warranty if it ever dies im going to wait until 2018 untill I send it back, imagine what type of card i'll get in exchange
 
Just got an email from MSI's RMA service, a board is on its way back to me (no idea if it's my board repaired or a new one).
 
Mize said:
5 day turnaround...better than they said (better to make the surprises good).
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7 days, they got my old board on Monday (Valentine's).

Edit: and the fuckers are shipping it so slowly, UPS picked it up on a Wednesday and I won't get it until the next Tue.
 
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One of the things I like about WD's RMA process is how they seem to always send the part back via 2nd day air. This makes even their non-advance RMA very quick.
 
Got the replacement board tonight, so far so good. Here's hoping it lasts longer than two weeks, especially with DA2 coming out next week.
 
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