It's been a rather interesting couple of days, to say the least, and I feel I need to get the ordeal off of my chest.
Here's what happened:
About a year ago, I purchased a pre-paid calling card from callingcard.com. The rates were $0.03 per minute for most calls, with no expiration or monthly fees. A quick scan of the website shows they still offer very similar services.
Now, in December, a merger between Callingcard.com and ITP finalized (website: www.itp4you.com). Prior to the merger, I received two e-mails from Callingcard.com, which included the text:
In January, I stopped using the card, as I decided to try a prepaid Cell phone for my calling needs.
Now, fast forward six months later. I receive this little gem of an e-mail:
Now, on to their customer service. My God it's got to be about the worst I've seen. I was disconnected from being on hold four or five times (apparently there's a time limit of ~20 minutes). I got through to a person four different times, but was disconnected 3 of the 4 times, and the fourth time the essence of the call was, "tough shit."
So here's a company that, after its newly-purchased customers had been told repeatedly that their service would not change, changes these customers' service, in an obvious and blatant attempt to pilfer their purchased customers out of as much money as they can get. ITP, you are officially on my shit list now.
Here's what happened:
About a year ago, I purchased a pre-paid calling card from callingcard.com. The rates were $0.03 per minute for most calls, with no expiration or monthly fees. A quick scan of the website shows they still offer very similar services.
Now, in December, a merger between Callingcard.com and ITP finalized (website: www.itp4you.com). Prior to the merger, I received two e-mails from Callingcard.com, which included the text:
(emphasis not mine)
In January, I stopped using the card, as I decided to try a prepaid Cell phone for my calling needs.
Now, fast forward six months later. I receive this little gem of an e-mail:
I had never updated my address with this company since I never expected to see any bills from them, and thus this was the first notification I ever had of seeing a bill. But they had switched me over to a $2/month account, without my consent (and I never saw the e-mail which they claim they sent), and with $5 late fees each month, my account was now up to $45 owed.
Now, on to their customer service. My God it's got to be about the worst I've seen. I was disconnected from being on hold four or five times (apparently there's a time limit of ~20 minutes). I got through to a person four different times, but was disconnected 3 of the 4 times, and the fourth time the essence of the call was, "tough shit."
So here's a company that, after its newly-purchased customers had been told repeatedly that their service would not change, changes these customers' service, in an obvious and blatant attempt to pilfer their purchased customers out of as much money as they can get. ITP, you are officially on my shit list now.
