iTunes Hell

[London Geezer]

(Sorry i'm posting this again, but i think this will get noticed more in here than on the rather dead Software Forum)


Hey guys, i have a friend who has started getting major problems from iTunes... Can anyone help him, cause i have no clue...

When I try to burn a music CD, iTunes starts burning normally, but
midway through the burn a Microsoft error message reports that due to
Exception 0xc0000005 iTunes has to close.

What can I do about this? I have searched throughout these discussions
and cannot find an answer.

iTunes did burn fine before. The problem started with iTunes 4.6,
which I uninstalled and replaced with iTunes 4.7. I was able to burn
one CD with 4.7 before the same problem recurred.

The CD Diagnostics report is below. Thanks

Phil

Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)
iTunes 4.7.0.42
CD Driver 2.0.4.0
CD Driver DLL 2.0.2.0
LowerFilters: bsstor (1.0.7.0),
UpperFilters: GEARAspiWDM (2.0.4.0),
Found aspi32 running.
Video Driver: MOBILITY RADEON 9000
IDE\CdRomQSI_CDRW/DVD_SBW-242____________________UX10____
Could not open CD handler, 5. Problem with installation of drive in Windows.

D: QSI CDRW/DVD SBW-242, Rev UX10
Drive is empty.

Fujitsu Siemens Amilo D ; Windows XP

Thanks!!

 

[Saem]

(Sorry i'm posting this again, but i think this will get noticed more in here than on the rather dead Software Forum)

I think a fair number of folks don't browse on a per forum basis. Rather, they simply click on "view posts since last visits", which just lists all of them from all fora in one shot. So it doesn't matter wher eit is.

One suggestion would be to upgrade the service pack and as many drivers as possible. Especially if iTunes is using the Windows XP builtin facilities to handle CD-Burining, which are known to be buggy in SP1 -- there was at least on patch on windows update.

Additionally, you might wanna see if MSDN or some MS online help ystem can tell you what that exception actually means.

 

[London Geezer]

One suggestion would be to upgrade the service pack and as many drivers as possible. Especially if iTunes is using the Windows XP builtin facilities to handle CD-Burining, which are known to be buggy in SP1 -- there was at least on patch on windows update.

Additionally, you might wanna see if MSDN or some MS online help ystem can tell you what that exception actually means.

Cheers, i'll tell him that...

Any more hints would be nice too!

 

[Phil]

not exactly a way of solving the problem, but why not burn using Nero or another dedicated burning software?

 

[London Geezer]

He said Nero doesn't work at all...
I think his laptop is fucked, but he just had his DVD-R drive replaced, so it can't be that.
Also, all his music collection is on iTunes, and he'd hate to lose it all.......

 

[Saem]

i've only used iTurnes as a player for local files. Is his music online or is it the DRM garbage that he has to play his music through iTunes?

 

[RussSchultz]

For what its worth, 0xc00000005 is the generic 'unhandled exception' error. ThHe problem could be just about anywheres, though I've usually seen it when I write to a NULL pointer.

 

[Captain Chickenpants]

For what its worth, 0xc00000005 is the generic 'unhandled exception' error. ThHe problem could be just about anywheres, though I've usually seen it when I write to a NULL pointer.

Slightly off topic, I noticed that it is rumored that the Ipod Flash player will be using a Sigmatel chip. If this is the case then congrats, that should be a pretty sweet revenue stream.

CC

 

[RussSchultz]

There's going to be a flash based iPod?!

/runs from this conversation

 

[Captain Chickenpants]

Certainly!
Look http://www.theregister.co.uk/2004/11/15/apple_flash_ipod/, and we all know that 'The Register' is always right

CC

 

[London Geezer]

Latest developments:

Toonz replied to me:

I think there's a couple things here.

1. Error 5, is a permissions error that whatever account you're
currently logged into doesn't have full permission for accessing that
CD drive. Do you get this error / problem if you run from the admin
account? Are you running from the admin account?

2. That line that says "Found aspi32 running." Do you have any Adaptec
hardware or software running on your machine?

3. bsttor in your lower filters is I believe from InCD, old Ahead
software. Do you still use that? Or is this cruft we can remove?

I replied:

Hi Toonz

Thanks for your help. I have been tearing my hair out over this and
nobody else has helped me

1. I am the only user (Phil Legrain) on my computer. Doesn't that mean
I have admin rights? If not, what do I need to do?

2. I have removed aspi32

3. I have uninstalled Ahead/Nero.

I just tried burning a CD and the same problem recurred. CD Diagnostics say:

Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)
iTunes 4.7.0.42
CD Driver 2.0.4.0
CD Driver DLL 2.0.2.0
UpperFilters: GEARAspiWDM (2.0.4.0),
Video Driver: MOBILITY RADEON 9000
IDE\CdRomQSI_CDRW/DVD_SBW-242____________________UX10____
Could not open CD handler, 5. Problem with installation of drive in Windows.

D: QSI CDRW/DVD SBW-242, Rev UX10
Drive is empty.

Any other ideas?

Thanks a lot

Phil