He is the exact presenter everyone wished they had at work... someone who actually knows what he is talking about. Have you interacted with engineers or people in IT before?
If anything, the only time I get that is when he doesn't know if he should be talking to the camera or Steve.
Edit- Rewatching, Sam's active listening makes him look like he is looking off at nothing, that is him clearing his head to actually listen to the question and understand what is being asked.
I can tell you that from experience since I do it all the time when I'm asked a very technical question.
#1- He isn't a presenter, he is an Engineer doing a Q/A. So he is active listening, queuing up the answers in his head to make sure he is answering everything that is asked to his best ability, then dumbing if down for regular people to understand and doing it without sounding condescending.
#2- Him taking the time to talk and explain things like a teacher is him giving you his full attention.
#3- To be fair, he probably is a bit bored and possibly nervous but he is doing what was asked of him.
Had to take the DISC assement recently and most of the engineers I've worked with are mainly high "C" personalities, with most "workers" leaning towards "S" and most managers/upper-level leaning towards D.
May have been the two guys that were mainly responsible for the hiring were just looking for people similar to them but still... at least where I am at, it is pretty telling.