I rented a trailer from U-Haul to move my stuff to my new apartment. It was ~$50 for a one-way rental 70 miles away so I thought that was pretty good.
As an aside, U-Haul does not rent to Ford Explorers because back when those Firestone tires were exploding and sending Explorers into ditches all across America, some group of idiots filed a class action lawsuit against U-Haul and got a few million out of them. Lunacy but oh well I had to use my friend's Silverado instead.
Because of all the trouble U-Haul put me through with the Explorer they gave me an extra day on the rental. Sweet.
So I return the trailer two days later a few hours after the due time knowing that they would charge me the $20 late fee. Fast forward two weeks later. I check my bank statement and there is a charge from U-Haul for $75.20. A little over the $20 I was expecting.
At the U-Haul location where I returned the trailer they informed me that the contract they had on file did not include the extra day so they charged me for two days late fees. Also they couldn't withdraw the $40 from my bank account when they tried because my paycheck hadn't cleared yet and I was pretty much broke from the move (although I did have the $20 I owed them in there). Because of that they charged me another $35 as a "collection fee". Hence the $75.20 charge.
Fortunately I saved the contract that I had signed which clearly showed I only owed them a 1 day late fee of $20. They apologized and said they would recredit my account. This was yesterday (Sunday) so they said the credit would happen today (Monday).
I called them to make sure everything went okay. Now they tell me they had do submit the issue to the national office and a senior supervisor would contact me in the next three business days to discus my options. What fucking options would they like to discus? Give me my fucking money back you assholes.
TL;DNR: U-Haul has stolen $50 directly out of my bank account without my permission. Always pay cash when renting equipment from U-Haul, otherwise you are apparently writing them a blank check.
As an aside, U-Haul does not rent to Ford Explorers because back when those Firestone tires were exploding and sending Explorers into ditches all across America, some group of idiots filed a class action lawsuit against U-Haul and got a few million out of them. Lunacy but oh well I had to use my friend's Silverado instead.
Because of all the trouble U-Haul put me through with the Explorer they gave me an extra day on the rental. Sweet.
So I return the trailer two days later a few hours after the due time knowing that they would charge me the $20 late fee. Fast forward two weeks later. I check my bank statement and there is a charge from U-Haul for $75.20. A little over the $20 I was expecting.
At the U-Haul location where I returned the trailer they informed me that the contract they had on file did not include the extra day so they charged me for two days late fees. Also they couldn't withdraw the $40 from my bank account when they tried because my paycheck hadn't cleared yet and I was pretty much broke from the move (although I did have the $20 I owed them in there). Because of that they charged me another $35 as a "collection fee". Hence the $75.20 charge.
Fortunately I saved the contract that I had signed which clearly showed I only owed them a 1 day late fee of $20. They apologized and said they would recredit my account. This was yesterday (Sunday) so they said the credit would happen today (Monday).
I called them to make sure everything went okay. Now they tell me they had do submit the issue to the national office and a senior supervisor would contact me in the next three business days to discus my options. What fucking options would they like to discus? Give me my fucking money back you assholes.
TL;DNR: U-Haul has stolen $50 directly out of my bank account without my permission. Always pay cash when renting equipment from U-Haul, otherwise you are apparently writing them a blank check.