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Deleted member 11852
Guest
That is both really strange and unprofessional![]()
This isn't strange at all, this is a widespread problem that's existed since gmail was created. I had this happen to me around 2006 and it was the same issue; out of the blue I get an email from google to my backup email address advising my account was locked for "violations" and I lost my email address. There were no options to escalate or engage with a human about this.
When I worked in services procurement, one of the early questions I'd ask potential service vendors is how help line is staffed. No companies without humans accessible at least as second line support worked for us. People equate service and customer service and they're not the same thing. If service is great 99.9%of the time, you'll only deal with customer service .1% of the time but that's when it matters.
