I guess im posting this to really just vent out some frustrations really.
I dont use online purchasing much, as in ebay. As its not often a good place for deals and to be honest, I'd much rather pay extra at a store and then bitch to them if something goes wrong. At least theres a number to call if things go wrong.
Well, after all this. Its what im going to stick to from now on. Even after buying from a reputable ebay store. I wont be touching ebay and paypal after this very bad experience. At the end of the day, Im the buyer. I paid with buy it now, sent the money immediately and all the seller had to do was ship my goods in a timely manner. Now 15 days later and only just filed a dispute with paypal. Im having to wait until the 6th of December to get a refund.
I say wait until the 6th of December, as the seller has no obvious interest in telling me the tracking information of the goods that they shipped. Until I resorted to filling a dispute with paypal, the seller came through with the information. Previous direct emails asking the whereabouts of my item, just were resolved with standard emails on product delivery time. As if I was the stupid one and needed to wait just that little bit longer. But when Inter-UK delivery is next day even on the most basic of postings, sometimes 2. Never 3! On day 5+ on seeing the same emails over and over being sent to you from the buyer. It slowly sinks in, that they have taken your money and run.
Now having dealt with paypal. Their process is a joke. At the minimum all I could do was open up the dispute and then ask paypal to take over. There are no more additional buttons to press for me to include any more information. Its just stuck at paypal investigating. Upon sending them a few emails via their webpage communication screen, which only allows a certain amount of letters. There is no sign of me being able to forward any communication I get from the seller or that I send to the seller. Infact, all I have been told is to wait the 10 days for them to carry out investigations. When the resolution will be to get a refund.
I now have asked paypal to request hard evidence that the products were shipped on the 9th. As I could do my own investigations with our national postal company. But I doubt this will come through. I have told paypal, that if no delivery information comes through. Then I should have an immediate refund.
To be honest though, paypal have said that delivery was on the 9th and that I should really see if it comes to me by post. But sigh, it just shows what kind of idiots work at the paypal uk branch. As everyone in the UK knows, it doesnt take 15 days or longer for something to arrive in the post.
Its pretty much going to come to the conclusion that I will be forced to wait until the 6th of December for my refund. I have already filed a negative comment at ebay for the seller. No doubt they will file a negative comment at me. Even though, I paid through paypal and payment was immediate. No matter though, as after this I will be cancelling both ebay and paypal accounts.
One thing for sure, I will be complaining to the european union about paypal and their buyer complaint process. Their telephone contact system is devoid of any human voice. It is a premium rate number and keeps you on the phone for at least 2 minutes prior to any press any key option, of which it seems there are 3 other options until they ask you to press # to go back. I did my best to check alot of their options and didnt one one that said. "press 3 to talk to someone". Perphaps there isnt anyone at paypal uk and its just a webpage.
What has this all taught me? Next time, just spend a little extra with either an online reputable online store and definately pay for next day courier. Having to spend nearly 1 month in waiting for nothing to arrive, hasnt been a good experience.
Who is for the customer who pays ontime and then has problems?
Maybe its wishful thinking, but the quicker google comes up with an online market place, maybe they can make one that holds companies/people to account.
I dont use online purchasing much, as in ebay. As its not often a good place for deals and to be honest, I'd much rather pay extra at a store and then bitch to them if something goes wrong. At least theres a number to call if things go wrong.
Well, after all this. Its what im going to stick to from now on. Even after buying from a reputable ebay store. I wont be touching ebay and paypal after this very bad experience. At the end of the day, Im the buyer. I paid with buy it now, sent the money immediately and all the seller had to do was ship my goods in a timely manner. Now 15 days later and only just filed a dispute with paypal. Im having to wait until the 6th of December to get a refund.
I say wait until the 6th of December, as the seller has no obvious interest in telling me the tracking information of the goods that they shipped. Until I resorted to filling a dispute with paypal, the seller came through with the information. Previous direct emails asking the whereabouts of my item, just were resolved with standard emails on product delivery time. As if I was the stupid one and needed to wait just that little bit longer. But when Inter-UK delivery is next day even on the most basic of postings, sometimes 2. Never 3! On day 5+ on seeing the same emails over and over being sent to you from the buyer. It slowly sinks in, that they have taken your money and run.
Now having dealt with paypal. Their process is a joke. At the minimum all I could do was open up the dispute and then ask paypal to take over. There are no more additional buttons to press for me to include any more information. Its just stuck at paypal investigating. Upon sending them a few emails via their webpage communication screen, which only allows a certain amount of letters. There is no sign of me being able to forward any communication I get from the seller or that I send to the seller. Infact, all I have been told is to wait the 10 days for them to carry out investigations. When the resolution will be to get a refund.
I now have asked paypal to request hard evidence that the products were shipped on the 9th. As I could do my own investigations with our national postal company. But I doubt this will come through. I have told paypal, that if no delivery information comes through. Then I should have an immediate refund.
To be honest though, paypal have said that delivery was on the 9th and that I should really see if it comes to me by post. But sigh, it just shows what kind of idiots work at the paypal uk branch. As everyone in the UK knows, it doesnt take 15 days or longer for something to arrive in the post.
Its pretty much going to come to the conclusion that I will be forced to wait until the 6th of December for my refund. I have already filed a negative comment at ebay for the seller. No doubt they will file a negative comment at me. Even though, I paid through paypal and payment was immediate. No matter though, as after this I will be cancelling both ebay and paypal accounts.
One thing for sure, I will be complaining to the european union about paypal and their buyer complaint process. Their telephone contact system is devoid of any human voice. It is a premium rate number and keeps you on the phone for at least 2 minutes prior to any press any key option, of which it seems there are 3 other options until they ask you to press # to go back. I did my best to check alot of their options and didnt one one that said. "press 3 to talk to someone". Perphaps there isnt anyone at paypal uk and its just a webpage.
What has this all taught me? Next time, just spend a little extra with either an online reputable online store and definately pay for next day courier. Having to spend nearly 1 month in waiting for nothing to arrive, hasnt been a good experience.
Who is for the customer who pays ontime and then has problems?
Maybe its wishful thinking, but the quicker google comes up with an online market place, maybe they can make one that holds companies/people to account.
Last edited by a moderator:
