Hello everyone. I apologize if some consider this spam but I think its news worthy. I just wanted to let everyone know that Nvidia is now offering some level of customer support forum interaction. The purpose of this is to allow Nvidia to support users who can't provide the additional support for those who don't have access to larger AIBS like EVGA.
The new support Staff "Peter S" And "Manuel G" should be helping users with some technical assistance . This is one of the reasons we have decided to merge SLIZONE and NZone. More information will become available over time as more on the merger becomes available.
There is also some more changes coming involving improving NVidia's interaction with the community. And I'll be discussing that soon. But at a later date.
Here's the FAQ on the subject.
Q: What is the best way to get official technical support for a product based on NVIDIA technology?
A: The best way is always to check with the product provider first. They are the only ones that can handle warranty and RMA related issues. If you bought a graphics card for example, contact the manufacturer of the card. If it came as part of a computer system (such as a Dell or HP), contact them first. If it’s an NVIDIA branded product, like 3D Vision, the NVIDIA support pages on www.nvidia.com are your best bet. Don’t forget the NVIDIA online knowledgebase as well, our research shows that over 98% of the people that visit our support website find the answer to their question there.
Q: What types of issues can we help with?
A: We’ll do our best to help with technical problems, driver questions and other technology related issues. Sometimes we’ll help right here within the thread, sometimes we may redirect you to the appropriate support group, or ask for more information either via PM or within the thread.
Q: What types of questions can’t we help with?
A: Manuel and I are part of the NVIDIA Customer Care team which is a part of NVIDIA Software Engineering. We are not a part of marketing or sales, so we can’t really answer questions about future products, business decisions, legal actions, conspiracy theories, naming conventions and so on. We can’t recommend one partner over another, or make specific product brand recommendations. We tend to be Windows-centric since that’s the bulk of our customer base although Manuel knows his way around a Mac pretty well too and of course he has a direct link to our Mac development and QA groups. We have other forums and support channels for Linux issues and OpenCL/CUDA developers.
Q: What about the existing forum mods and admins?
A: We have a great team of volunteers here and we couldn’t run these forums without them. Nothing changes, they are still here and happy to get involved as usual.
Q: Will you reply to every question and post?
A: We suspect that would be impossible due to volume. We’ll do our best and read everything we can, but Manuel will be picking and choosing where he feels he can offer the most value. We can't guarantee a reply to every question. Be patient as well, we hope to respond pretty quickly but can’t guarantee quick responses. Manuel will also be trying to repro issues, pinging internal groups, filing and tracking bugs, creating reports and many other things other than reading and writing forum posts.
Q: How can I best word a post to get an answer?
A: Ask a technical question, provide information about your system and the steps required to reproduce the issue. I am instructing Manuel to not waste a lot of time on threads that contain profanity or have dissolved into flame wars.
Q: Why doesn’t NVIDIA provide a toll-free number for technical support?
A: In a sense we do. Almost all of our partners that create products based on NVIDIA technology provide toll free support. For NVIDIA branded products, we also provide a direct toll-free phone number for those customers as well.
Q: What will you do with the information you gather on these forums?
A: First and foremost, we’ll try our best to help resolve issues as quickly as we can. We will try to repro legitimate and well documented issues, file internal bugs when it makes sense, help set priority on known issues and create internal reports that track the hottest issues. We take customer feedback very seriously and implement your suggestions whenever it makes sense to do so. For example, providing regular web drivers for notebooks was driven by the NVIDIA Customer Care team based on customer requests.
NVIDIA is committed to providing the best technical support experience that we can. Having an official Forum Technical Advisor is one step. We are also making improvements to our technical support systems and will be rolling out new support technology in the near future. We are looking forward to working with you to make the ownership of an NVIDIA based product as painless as possible.
Director, NVIDIA Customer Care