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-   -   *ren* PSN Down, Customer Info Compromised (http://forum.beyond3d.com/showthread.php?t=60017)

temesgen 19-May-2011 21:46

Quote:

Originally Posted by eastmen (Post 1552166)
They are games that are offered along with $100 pieces of hardware. It was the user's choice. I don't see sony offering any hardware to the consumer to make up for the failure.

I have a keyboard , two usb plugs for the controllers and a fan to keep my ps3 cool while it was still working. Unless you think its good to only be able to charge two controllers at once and use usb for nothing else

The horror of plugging in your DS controller into your laptop!!!! :roll::roll: Show me a situation where you actually need to use a keyboard and charge to controllers or the world falls apart as you seem to be indicating - once again you are exaggerating the inconvenience.

Quote:

I can give credit to sony where its due , I don't see it being due however. I see this as full blown failure on sonys part . They have not only lost service for a month , but then had more attacks due to their own idiocy and to top it off they have had their customers information and credit card information stolen.
That's the problem, you're not object here hence you get called out from time to time for all your cheer leading of MS and over stating of Sony issues.

Quote:

This is far worse than hardware failures or live being down for a few days.
No its not, first of all you can't seem to get your facts straight, earlier you were saying he lognest Live was down was 5 days now your saying 9 days. Regardless if I had 2 or 3 RROD which is quite common for many of us who bought 360s during the first 3 years, there is a good chance we experienced more than a month of down time due to the error on MS's part. PSN being down didn't prevent me from playing most games locally it kept me from playing online multiplayer and a few PSN titles with DRM issues. For that inconvenience I have multiple titles to choose from for free but that isn't good enough for you because the titles are older however somebody getting Kameo and Perfect Dark for a RROD is proof that MS is here to save the day. But once again earlier in the thread people were complaining that the games Sony is offering are more than 6 months old.

Quote:

I think way to many people are dismissing what has happened to give sony a pass. Japan wouldn't let sony bring back the servers because they felt Sony didn't add the proper security. A country is stoping sony from screwing more people , but I guess there is allways going to be a subset that will protect a company for some odd reason[
I don't see anyone giving Sony a free pass, I see people trying to put the issue into perspective and calling out over the top comparisons by people such as yourself who have motives which are clear to anyone who is the least bit objective here. Giving away all this software is unprecedented as far as I know. I can't think of another situation where one the major companies gave away this much software to compensate users who in many cases hadn't been harmed in a way that is easy to quantify. PSN going down is subjective because most users don't pay for it and some don't game online anyway but regardless all who have PSN accounts will get software as compensation.

-tkf- 19-May-2011 21:52

Quote:

Originally Posted by joker454 (Post 1552165)
People keep going on about how psn is free so somehow it's ok that it's down for a month and that people should be grateful for anything given. That simply doesn't fly anymore in 2011 with any company, be they in video games or wherever.

Bullshit, itīs not about being grateful, itīs about feeling itīs "fair". Do i feel i get a back rub and a happy ending? No, do i think "great 5 games worth 250 dollars!" awesome! No...

Do i think itīs an fair deal even though i got most of what is on that list? YES! I get 2 free games for the PSP i would never have bought, i get Dead Nation and i might just go for LBP so i donīt have to use the disc anymore. And, since i have a german account, i might get 2 more games from there..

And i this is me, a "hardcore PS3 user" that have had the console since 1 minute past midnight the day it was released, if i am satisfied most others should be as well.

The real test is, would i have preferred PSN for the past month over the freebie's? absolutely.

Shifty Geezer 19-May-2011 22:05

Quote:

Originally Posted by joker454 (Post 1552165)
They could credit any account that has actually spent money on psn or has been used for online on psn.

I think that's a fair idea
Quote:

Yeah it costs them coin but too bad, they blew it and they have to now make amends or forever be remembered as the "too bad we don't care" company. The way they have handled it now is poor and will result in fallout, obviously not from the Sony faithful but from the more ambivalent crowd that isn't brand loyal.
I don't think the damage is that bad, certainly not worth hundreds of millions of dollars in freebies when Sony's finances aren't that great. Free vouchers towards any Sony published games, given to accounts that have spent money, would have given the widest choice at the least cost.

BRiT 19-May-2011 22:20

Quote:

Originally Posted by eastmen (Post 1552003)
Hell look at ms , the new update doesn't work with some older xbox 360 systems so ms is going to comp those people a new xbox 360 slim .

MS has simply handled this generation better than sony. The RROD was a major problem but they extended the warrenty and have given many users retail games and hardrives and other acessorys

To be pedantic, it's not the new May Xbox Dashboard update, it's an older update which has been in place for a while now.

goonergaz 19-May-2011 22:23

Quote:

Originally Posted by joker454 (Post 1552165)
Dead Nation, a game which I have zero interest in.

woah - a gamer who has zero interest in a zombie game!? does not compute!

Quote:

Originally Posted by joker454 (Post 1552165)
If iTunes went down or somehow didn't allow people to play their music, podcasts, etc for a month, then I guarantee you people would be pissed at Apple if they "compensated" everyone by giving them free Beatles songs.

WTF - the PSN down-time and compenstaion offered is nothing like this comparison, I would say this is like comparing apples to playstations

BRiT 19-May-2011 22:24

Quote:

Originally Posted by Phil (Post 1552037)
That may be true, but lets be honest here - what was released within the past 6 months on PSN that would be considered better value than what they are offering?

Good question. Nothing has been released in the past month...

goonergaz 19-May-2011 22:30

Quote:

Originally Posted by eastmen (Post 1552171)
To top it off players could still play online , they would have issues buying content or account management.

Its a far cry from being completely down for a month

Well they could if they didn't mind having int. online issues, and as we know - there's nothing worse than having int. online issues...esp when you pay the privelage for a premium 'vastly superior' service (which is all I ever hear when I ask what makes PSN so poor in comparison). You're right though, having my sky sports channels int. working for 9 days is a far cry compared to having eurosport offline for a whole month.

NavNucST3 19-May-2011 22:35

Quote:

Originally Posted by egoless (Post 1552182)
I haven't looked into this, but I assume details are on the playstation blog to get my free games? And no credit card info is required right (like is required for free content sometimes)?

Also, the MS statements seem merely here and elsewhere to stop the tailspin from going out of control. First PSN was down for a few days and it was compared to LIVE being down for a few days. Nobody had a problem with these statements, and threads such as this and the mainstream media remained civil. It was when the statements towards MS/LIVE became more and more preposterous (the amount of downtime, the extent of compensation, how LIVE actually works, etc) that people commented back down to reality, even in the mainstream media.

Also, does DRM on the PS3 work like LIVE in that if the downloaded game can't authenticate it reverts to demo mode? I don't download games on my PS3, only on the 360, so I know that you need a connection to LIVE if you are playing on a different 360 than what you originally purchased the content on. So I'm curious if migrating PS3 owners had any such DRM issues during this outage. My disc PS3 games still worked fine.

They have very different systems in place compared to 360 XBLA titles. XBLA titles that have not had a license transfer do revert to trial games with no Live auth but the majority of PSN titles do not have this type of system built-in to the game and most don't have trials so in these instances you typically (assuming you don't have a slew of Capcom games...) will have been able to play without issue during the PSN downtime.

Nesh 19-May-2011 22:41

Quote:

Originally Posted by eastmen (Post 1552003)
MS has simply handled this generation better than sony. The RROD was a major problem but they extended the warrenty and have given many users retail games and hardrives and other acessorys .

Eh? Do you know how annoying and irritating it is for the consumer to have his 360 RROD'ed multiple times even at free "repairs"? Which is waiting for weeks for replacement with a refurbished 360? Which may be an RROD'ed time bomb even after the warranty expires?
None of the people I know whose 360's had problems got any accessories or games for free

BadTB25 19-May-2011 23:03

This pretty much sums up my feelings on the matter:

http://gamevideos.1up.com/video/id/33662

Nesh 20-May-2011 00:04

kind of sums up he media/forum board twists/spins on the matter actually. Too much drama

BoardBonobo 20-May-2011 01:40

Good illustration of the over hysterical knee jerk response as has been evident across the net. When your own random sample is 75% against your hypothesis you'd think you'd get the message!!

mrcorbo 20-May-2011 04:22

Quote:

Originally Posted by BadTB25 (Post 1552221)
This pretty much sums up my feelings on the matter:

http://gamevideos.1up.com/video/id/33662

Love Sharkey's whiteboards. Lots of factual errors in this one, unfortunately, but makes some very good points also. I expect most will fixate on the former and ignore the latter, though.

mrcorbo 20-May-2011 04:24

Quote:

Originally Posted by BoardBonobo (Post 1552238)
Good illustration of the over hysterical knee jerk response as has been evident across the net. When your own random sample is 75% against your hypothesis you'd think you'd get the message!!

I don't know. Do you tend to form your opinions based on the consensus opinion? I don't.

AlphaWolf 20-May-2011 06:10

Quote:

Originally Posted by mrcorbo (Post 1552251)
I don't know. Do you tend to form your opinions based on the consensus opinion? I don't.

Where would you find the consensus? Certainly not on forums filled with the whiny minority mostly representing the polar extremes.

rekator 20-May-2011 08:26

Quote:

Originally Posted by Nesh (Post 1552211)
Eh? Do you know how annoying and irritating it is for the consumer to have his 360 RROD'ed multiple times even at free "repairs"? Which is waiting for weeks for replacement with a refurbished 360? Which may be an RROD'ed time bomb even after the warranty expires?
None of the people I know whose 360's had problems got any accessories or games for free

I received a wireless headset who I'm choose in the choice give by M$: 5 MGS games (in memory Kameo, PGR3, Halo3, Viva Pinata, don't remember the last) , a pad and wireless headset, may be also the Wifi connector but not sure, two one month xboxlive for the second repair. The only thing I do it's the call free to M$ for repair and said it's the second time and the first time it's very to long, and we got only one month gold but we're two got Gold active on the same console (what it's true) and she said :"I'm looking that we can make for you" and two days after M$ call us and make the offer. And known 5 peoples who got the same.

Phil 20-May-2011 09:23

Quote:

Originally Posted by joker454 (Post 1552165)
If iTunes went down or somehow didn't allow people to play their music, podcasts, etc for a month, then I guarantee you people would be pissed at Apple if they "compensated" everyone by giving them free Beatles songs. In most circles that would be deemed worthless compensation because obviously not everyone likes the Beatles so naturally that form of compensation would be considered worthless by many. The same thing applies to Sony's compensation but people seem to be having a difficult time grasping that, everyone is just supposed to be grateful even if they don't have a psp or have played all the games in the compensation list. Heck I don't even game much on ps3 at all yet I've played every game in that list except for Dead Nation, a game which I have zero interest in. So if I were still an active ps3 gamer then I wouldn't feel compensated at all because to me it's all worthless, yet I would have to listen to others beat it into my head how I should be grateful to be offered stuff that's worthless to me. How does that make any sense, and how can that be deemed proper for a company in 2011 in terms of user satisfaction? I really don't get it at all.

The only thing difficult to grasp is that as per your wrong analogy, they're not just offering Beatles, they're offering 4 of 9 different games across two affected platforms. If you are one of those gamers that either own all of those games offered for your affected platform or have zero interest in them, you still have the 30+ free Plus subscription that will give you other free games (during the duration of the membership) or other potential games you don't own cheaper. If you already are a Plus member, you get another 60 days added to your subscription.

You already called the offered titles ancient, without having the decency to point out that the games offered in fact could be considered 'top of the list' in their respective genres. Most of them also offer greatly more value and gametime than your average PSN game (i.e. Flower, Stardust, the PixelJunk games). Wipout Fure/HD can be considered a full retail game with the amount of its content, as can LBP.

And to put things into perspective - no one as far as I can tell is greatful or even arguing that anyone should be greatful. The better word here is adequate. Lets not get ahead of ourselves.



Quote:

Originally Posted by Shifty
I disagree. Firstly the games don't have to be mediocre, only different. Something like Flower won't be owned by many, but would offer choice for those with 4/5 of these titles. Secondly, one person's 'mediocre' is another's 'good fun', so I'm not sure you can even go by that reckoning.

If they are already offering pretty much the top of the list of what you can get on PSN, anything beyond that list could be probably considered mediocre. Mediocre at the very least by the average user-rating it got (only counting 1st/2nd party games here). Sure, Flower would have been great - but I'm sure they have their reasons for not including in their list. And if you want it, you have a 30 day Plus trial to either try it out or probably get it cheaper. Also, I'm not sure which games are in Sony's direct control (1st / 2nd parties) and which are not. I assume the PixelJunk games, while published by Sony, are not games they could offer without significantly adding costs to themselves.

Nesh 20-May-2011 10:14

Quote:

Originally Posted by rekator (Post 1552284)
I received a wireless headset who I'm choose in the choice give by M$: 5 MGS games (in memory Kameo, PGR3, Halo3, Viva Pinata, don't remember the last) , a pad and wireless headset, may be also the Wifi connector but not sure, two one month xboxlive for the second repair. The only thing I do it's the call free to M$ for repair and said it's the second time and the first time it's very to long, and we got only one month gold but we're two got Gold active on the same console (what it's true) and she said :"I'm looking that we can make for you" and two days after M$ call us and make the offer. And known 5 peoples who got the same.

where are you from?

joker454 20-May-2011 10:46

Quote:

Originally Posted by Phil (Post 1552291)
The only thing difficult to grasp is that as per your wrong analogy, they're not just offering Beatles, they're offering 4 of 9 different games across two affected platforms. If you are one of those gamers that either own all of those games offered for your affected platform or have zero interest in them, you still have the 30+ free Plus subscription that will give you other free games (during the duration of the membership) or other potential games you don't own cheaper. If you already are a Plus member, you get another 60 days added to your subscription.

You already called the offered titles ancient, without having the decency to point out that the games offered in fact could be considered 'top of the list' in their respective genres. Most of them also offer greatly more value and gametime than your average PSN game (i.e. Flower, Stardust, the PixelJunk games). Wipout Fure/HD can be considered a full retail game with the amount of its content, as can LBP.

That's just it, they shouldn't have offered *any* titles because there is no way to pick titles that would make everyone happy, it's impossible. There's no point in arguing the value of any offered titles as the perceived value will never be the same between two people. It makes no difference if they are of varied genres, etc, in the end if the person receiving them has no interest in them then they are worthless and that person will have been let down. Being offered 1000 free games is completely useless if one has no interest in any of them. Like the titles you mention, makes no difference to me if Flower is critically acclaimed, Wipeout is considered a fuill retail game, etc, I have zero interest in any of them and if they were awarded to me I wouldn't even download them because their value to me is zero. Hence someone in that same situation will have been let down.

The correct compensation in my mind would have been to give people credit on psn, that's it. Anything else is just guess work and will fail to satisfy many people. With psn credits people can chose to use it exactly where they want, when they want and how they want. That's proper compensation and that's how you soften the blow of no psn for a few weeks because everyone will be happy.

Shifty Geezer 20-May-2011 11:10

Quote:

Originally Posted by joker454 (Post 1552300)
The correct compensation in my mind would have been to give people credit on psn, that's it. Anything else is just guess work and will fail to satisfy many people. With psn credits people can chose to use it exactly where they want, when they want and how they want. That's proper compensation and that's how you soften the blow of no psn for a few weeks because everyone will be happy.

I agree that's the ideal, but I don't think Sony can afford that, plain and simple. Given their finances, they can only offer low-loss 1st and 2nd party titles.

-tkf- 20-May-2011 11:30

Quote:

Originally Posted by joker454 (Post 1552300)
fail to satisfy many people..

Where does this "many" come from, how many is many? And lets take it one step further, of these "many" how many have any real value to sony? The loudest complainers is usually those that Sony will benefit the least from especially considering their choice of platform is the competition.

Brad Grenz 20-May-2011 11:33

Even if they could afford it, it's unreasonable to expect Sony to be out of pocket 100s of millions of dollars to pacify a tiny minority of intractable customers over a minor inconvenience caused by a criminal attack on their business.

goonergaz 20-May-2011 12:04

Quote:

Originally Posted by rekator (Post 1552284)
I received a wireless headset who I'm choose in the choice give by M$: 5 MGS games (in memory Kameo, PGR3, Halo3, Viva Pinata, don't remember the last) , a pad and wireless headset, may be also the Wifi connector but not sure, two one month xboxlive for the second repair. The only thing I do it's the call free to M$ for repair and said it's the second time and the first time it's very to long, and we got only one month gold but we're two got Gold active on the same console (what it's true) and she said :"I'm looking that we can make for you" and two days after M$ call us and make the offer. And known 5 peoples who got the same.

wow, I can't even get what's rightfully mine back after lots of phone calls...maybe I call a different number!?

Phil 20-May-2011 12:43

Quote:

Originally Posted by joker454 (Post 1552300)
The correct compensation in my mind would have been to give people credit on psn, that's it. Anything else is just guess work and will fail to satisfy many people. With psn credits people can chose to use it exactly where they want, when they want and how they want. That's proper compensation and that's how you soften the blow of no psn for a few weeks because everyone will be happy.

As ideal as that would be, that just isn't realistic nor is it feasable for a company like Sony, especially since they would not be able to control the credits spent across multiple accounts. Not only that but they'd also strain important profits off newer titles that are still in high demand.

If Sony had to take their network offline through no act of any 3rd party but purely because of a problem they directly caused, then yes, a bigger compensation than what they are offering would be fair. However this isn't the case and Sony is every bit of a 'victim' just as we customers were in this. We can argue all day long at how much fault they were for not securing their network enough, but given we don't know the details of the security breach, there's no real way to judge that. They weren't the first to be breached in a way like that and they certainly won't be the last either. In that sense, anything they are willing to offer at their expense IMO is considered at the very least, adequate in my book. If anything, it's a cookie because of the misshandled communication and the longer than expected downtime, which in turn will hopefully result in a more secure infrastructure to avoid something like this in the future.

How many of those 77 million accounts were active anyway? A third? And how many of that third are customers that purchase games over PSN? A quarter maybe again? And how many of those that do buy games over PSN own the complete list of those games?
Even if you have zero interest in the one game you don't own - this gesture enables you at least to give it a go for absolutely no money at all.

Oh ynd by the way, I'm fairly certain if they did offer credit on PSN, we'd just be arguing about the amount.

EDIT: And just to add: PSN doesn't deal with credits, they deal with money. How do you make it fair to the whole world without getting caught up in different pricing over different regions and the exchange-rate?

Shifty Geezer 20-May-2011 13:30

Quote:

Originally Posted by Phil (Post 1552331)
If Sony had to take their network offline through no act of any 3rd party but purely because of a problem they directly caused, then yes, a bigger compensation than what they are offering would be fair. However this isn't the case and Sony is every bit of a 'victim' just as we customers were in this. We can argue all day long at how much fault they were for not securing their network enough, but given we don't know the details of the security breach, there's no real way to judge that.

I think this needs underlying somewhat. In the early days of this breach, we were hearing about credit card numbers getting accessed, and plain text passwords. Reality was Sony were much like any other company, storing encrypted cards and hashes of password. They seemingly had the sort of security as anywhere else. It's not like this is the third time of getting hacked because they failed to learn lessons, nor is it that they left the doors wide opened and invited trouble. They've suffered plenty, and as a PS3 owner it's in my best interests, for the health of the platform, if Sony are allowed to get back up and back in the saddle. This compensatory gesture from them is good PR, it'd be nice if it was fairer by giving more people something of value, and it shouldn't cost them the earth and eat into resources that'd otherwise be spent improving the system and my experience, such as new games or online services. Shelling out $n hundred million on compensation would just result in cutbacks elsewhere which I doubt would be a net gain for users.


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