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-   -   *ren* PSN Down, Customer Info Compromised (http://forum.beyond3d.com/showthread.php?t=60017)

BadTB25 18-May-2011 11:18

Quote:

Originally Posted by goonergaz (Post 1551750)
lol, this is madness - people are complaining because a free service that costs nothing was offline a few weeks and Sony want to say sorry by giving you MORE free stuff!?

No, Sony should PAY you to play on their PSN - they should set up payment into my account for the privilage of my draining their resources each time I go online!!

Seriously, I'm a day one owner and I only benefit by selling on my disk of InFamous (+£5) a free copy of dead nation (which I was tempted by) and 30 bonus days of PS+ (seeing as I lost ~30 days through the outage I'm not really getting 60). Then as I have a PSP I will also get Modnation & Pursuit Force...oh, and I get identity theft cover free for a year.

Go figure.

You seem to think that PSN without a fee was offered by Sony from the goodness of their heart.

Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live. If they didn't have PSN, it would have been an utter disaster for the PS3. Sony also monetizes PSN via selling DLC, renting movies, and downloadable games.

I personally didn't miss PSN during the downtime as I rarely play online on PS3. I'm more concerned whether or not my personal info was compromised. The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

Arwin 18-May-2011 11:28

I'm fine with the offerings. I don't have inFamous or Quest for Booty yet, so I'll go for those, and on PSP I don't have Modnation Racers Mini or Pursuit Force yet, so I think I'll get those as well, though I never finished Killzone Liberation either and that's a fun game to have as PSN (for multi-player) as well. I think I already have LBP as DD title instead of disc.

They're pretty good games. I would have liked Modnation for PS3 as well, even if that was the only game, but it was only just released as DD game.

I'm pretty sure not everyone has Dead Nation yet, and I'll definitely be recommending it to some of my friends, and inFamous nobody has played yet that I know (at work). So most people should find some good titles in here.

Hopefully they can also arrange some incentives for the games that would have been released in that period, as the free games can get in the way of the sales of those new releases even more than the PSN downtime already has.

For the rest it seems pretty reasonable. Playstation Plus also gives discounts on games, though we'll have to see how much that will be during that period.

I heard we're getting some rewards in Home as well, something like 100 free items or something, not sure.

And then there's the identity scheme, though I'm not sure that I care about that. I don't even know what it is. Will have to look into that at some point.

Nesh 18-May-2011 11:31

Quote:

Originally Posted by BadTB25 (Post 1551761)
You seem to think that PSN without a fee was offered by Sony from the goodness of their heart.

Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live. If they didn't have PSN, it would have been an utter disaster for the PS3. Sony also monetizes PSN via selling DLC, renting movies, and downloadable games.

I personally didn't miss PSN during the downtime as I rarely play online on PS3. I'm more concerned whether or not my personal info was compromised. The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

Its irrelevant why Sony offers the PSN for free.
And he wasnt referring to the information compromise.
He was referring to people complaining about the compensation Sony offers for the PSN downtime

goonergaz 18-May-2011 11:45

Quote:

Originally Posted by BadTB25 (Post 1551761)
Sony also monetizes PSN via selling DLC, renting movies, and downloadable games.

Yes, you're right - they've lost £millions during this down time...has anyone actually thought they are the ones who've been hurt the most in all this?

Quote:

Originally Posted by BadTB25 (Post 1551761)
I'm more concerned whether or not my personal info was compromised. The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

Hence you get Identity protection & Sony (having completed a very thorough investigation) are sure the CC data wasn't stolen.

Shifty Geezer 18-May-2011 12:07

[QUOTE=goonergaz;1551759]Sony are giving everyone PS+ & identity theft protection for free. Everyone will benefit something from this...some more than others, but that's the way it goes.
Quote:

I think Sony maybe could have extended the list to ~10 games...
That's all I've asked for, and all any of the ungrateful whingers and moaners in this thread have asked for. So how is it exactly that I've made it sound like Sony are offering everyone a 360 game?

The point here is that Sony are offering a gift, but for plenty of people that gift isn't worth anything, and for the sake of fairness it'd be nice if they extended their offering to provide a better range so that everyone who's been affected by this hack and PSN outage will gain a little cheer thanks to the free game they get. We're not asking for $thousands in compensation and damages, or free games for life, or anything extreme and unjustifiable.

KongRudi 18-May-2011 13:21

Quote:

Originally Posted by BadTB25 (Post 1551761)
Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live

It's two different products, not available on the same platforms.
However, seeing that our PS3's were just degraded to XBox Live silver functionality for 26 days, without our sometimes taken for granted online play, and it were like the world went under, on forums and in the media..:)
The service wich can offer online play for free, is vastly superior to the one who needs to charge for it. :-/ That's my opinion, it's all irrelevant as long as we can't choose tough.
However if we lived in one-console-future, and our console offered PSN, Xbox Live, and Wii-friend codes, it were up to the user to choose, I'm pretty certain that there would have been alot more PSN-accounts, and alot less XBox live accounts.
Because, people would choose the service wich offered free online play.

Quote:

Originally Posted by BadTB25 (Post 1551761)
The "free" stuff they are offering doesn't really matter to me...just ensure that my CC info wasn't stolen.

It's not legal for Sony to order the banks to monitor your bank-activities, without your permission.
However you can sign up for various fraud protection programs where that is done, to help you guard against personalia theft and credit card theft.
Right now on the blogs there are programs for north america and 5 biggest european countries.
If you live elsewhere you might need to call or e-mail your local Sony-support and hear if they've reached agreements with various fraud-protection agencies working in your territory yet.

Free stuff in the store is just a welcome back package to compensate you not beeing able to use the PSN-store for 26 days.

-tkf- 18-May-2011 13:21

Quote:

Originally Posted by BadTB25 (Post 1551761)

Sony needed to offer PSN for free because when it was first introduced it was vastly inferior to Live.

Uh? so they can charge 50% of the XBOX fee now? ehhh what? What exactly makes Live worth paying for over PSN? What does it provide that i can´t get on for example Steam on the PC?

NavNucST3 18-May-2011 13:59

This thread has turned surreal those that don't have these titles are some of the same people who espouse the greatness of said titles and even use the titles in list form as proof as to how excellent an exclusive line-up the PS3 maintains. Using the "impoverished"* card rings hollow given the Greatest Hits pricing of some titles and we are pushing into two years for most/all. My argument is simply if you didn't value the titles before why would they now be of great value?

I have never been a fan of "list of games" methods of compensation because of the situations that occur like what is being discussed. In this instance I think PSN+ for a multi-month timespan would have been a "better" deal. I'm sure the conversation would have turned to monetizing good will but...well...thats exactly what it would be. They could have also gone the we don't owe you anything route and that would probably have had minimal to no repercussions from the fanbase.


*=Comments pertain to U.S.

goonergaz 18-May-2011 14:19

Quote:

Originally Posted by Shifty Geezer (Post 1551772)
So how is it exactly that I've made it sound like Sony are offering everyone a 360 game?

This:

Quote:

Originally Posted by Shifty Geezer (Post 1551772)
would you offer them a gift like a sack of manure for the garden you don't have, or some Bonsai pruning sheers when she doesn't have Bonsai trees? If you accidentally upset your little Hello Kitty loving daughter and want to apologize, do you walk past the Hello Kitty aisle to the hated Action Man isle and buy her an Action Man?

;)

goonergaz 18-May-2011 14:32

Quote:

Originally Posted by NavNucST3 (Post 1551793)
In this instance I think PSN+ for a multi-month timespan would have been a "better" deal.

The problem with that would be that folk would then complain that all Sony were doing was either a) putting pressure on people to keep their PS+ account going or b) Sony were only 'lending' them stuff - I want something of 'value'

As I said, this was always going to be a lose for Sony in the eyes of some.

mrcorbo 18-May-2011 14:38

Quote:

Originally Posted by goonergaz (Post 1551768)
Yes, you're right - they've lost £millions during this down time...has anyone actually thought they are the ones who've been hurt the most in all this?

Unless I work for Sony or own Sony stock I should care about this why? Do you imagine Kaz sheds a tear every time one of his customers' houses gets foreclosed on?

Shifty Geezer 18-May-2011 15:22

Quote:

Originally Posted by goonergaz (Post 1551795)
This:
;)

:D - Sony aren't offering everyone a '360 game', but it's the equivalent of offering some folk (those with all 5 games, or no interest in any of the games on offer) a '360 game', or a sack of ceramic chips, or some dyes for use in stained glass, or a collecting of historic watch components, or any of a number of examples of "here's some stuff you don't want."

Quote:

Originally Posted by goonergaz (Post 1551797)
The problem with that would be that folk would then complain that all Sony were doing was either a) putting pressure on people to keep their PS+ account going or b) Sony were only 'lending' them stuff - I want something of 'value'

As I said, this was always going to be a lose for Sony in the eyes of some.

Don't extrapolate a few people's personal viewpoints to an impossible situation and then put that back into other people's mouths. You can't please all of the people all of the time, or even some of the time, and we're not asking them to. But here, there's an one or other easy fix for Sony to introduce better value for more folk. Why shouldn't PSN users explain to Sony that there are people who don't see value in this proposition of theirs but they can fix that?

Shifty Geezer 18-May-2011 15:33

Ouch:

http://sony.nyleveia.com/2011/05/17/...till-not-safe/

A web based hack that steals your PSN account.

NathansFortune 18-May-2011 15:38

Yes, SCE have taken account recovery offline.

goonergaz 18-May-2011 15:41

Quote:

Originally Posted by Shifty Geezer (Post 1551814)
You can't please all of the people all of the time, or even some of the time,

that's all I was trying to say

Quote:

Originally Posted by Shifty Geezer (Post 1551814)
and we're not asking them to.

I'm confused, do you or do you not want Sony to do 'more'?

Quote:

Originally Posted by Shifty Geezer (Post 1551814)
But here, there's an one or other easy fix for Sony to introduce better value for more folk.

I disagree - and you seem to also looking at your first quote!

Quote:

Originally Posted by Shifty Geezer (Post 1551814)
Why shouldn't PSN users explain to Sony that there are people who don't see value in this proposition of theirs but they can fix that?

Believe it or not Sony did listen to what was being said. They could have done a MS a given everyone specific titles, but instead they've given people a choice...OK the selection might not be to everones choice but that's the way it goes. I'd much rather have a better selection or just have credit put into my account, but (to me) this is something for nothing...hell I'm with PS+ and have InFamous on disk so I'm £10 up already.

Sure I can see why someone might say "well I never bought the game before so why would I want it now?" - well often the reason they never bought it before was either you suspected you might not like it, or you were not prepared to pay for it. PS+ makes me play games I wouldn't have glanced at before - as a result I really like Astro-tripper, this could be the same. Alternatively maybe you already have the disks over those games on offer - well grab the freebies and sell your disks on.

I just find it hard to believe someone cannot find some value in this offer - hell - you don't even know what will be in the PS+ pack yet - I believe it could be quite a good pack and include the InFamous 2 beta - that might change some peoples PoV?

Scott_Arm 18-May-2011 15:48

What a shit show. I haven't been able to change my password because I've never been able to log in, and now the login service is down because of reports of people using the stolen information to do password resets. So annoying.

Basically I went to the PSN USA site and tried to log in, because I can't find a link to a Canadian specific one. After logging in it said it would send an email for some type of confirmation, but then that never happened.

AlStrong 18-May-2011 15:52

Quote:

Originally Posted by Scott_Arm (Post 1551823)
Basically I went to the PSN USA site and tried to log in, because I can't find a link to a Canadian specific one. After logging in it said it would send an email for some type of confirmation, but then that never happened.

Same thing for me... :/

mrcorbo 18-May-2011 16:38

Quote:

Originally Posted by goonergaz (Post 1551822)
I'm confused, do you or do you not want Sony to do 'more'?

He said "you can't please all of the people all of the time", not "you can't please more people some of the time." :wink:

Cornsnake 18-May-2011 17:00

It nice to see that are still some helpful hackers around.

Great display of ability from Sony and their "we hired 3 security firms and have an ongoing FBI investigation". :roll:

-tkf- 18-May-2011 17:42

Confused, i changed my password directly from the PS3, on my main account and US account.

On the german, au etc, i got prompted that i would recieve a mail.

There is several ways to do this?

Arwin 18-May-2011 18:00

Quote:

Originally Posted by AlStrong (Post 1551824)
Same thing for me... :/

I saw something on twitter about that.

mrcorbo 18-May-2011 18:01

Quote:

Originally Posted by -tkf- (Post 1551842)
Confused, i changed my password directly from the PS3, on my main account and US account.

On the german, au etc, i got prompted that i would recieve a mail.

There is several ways to do this?

Yes. Since I had never made a purchase on PSN, I was required to reset my password via e-mail validation.

mrcorbo 18-May-2011 18:05

Quote:

Originally Posted by Shifty Geezer (Post 1551819)
Ouch:

http://sony.nyleveia.com/2011/05/17/...till-not-safe/

A web based hack that steals your PSN account.

Oh, FFS. How did they miss this?!

-tkf- 18-May-2011 18:22

Quote:

Originally Posted by mrcorbo (Post 1551846)
Yes. Since I had never made a purchase on PSN, I was required to reset my password via e-mail validation.

Ahh, so the 2 accounts that had my CC information since i bought something with them should be ok.

joker454 18-May-2011 19:01

Quote:

Originally Posted by goonergaz (Post 1551750)
lol, this is madness - people are complaining because a free service that costs nothing was offline a few weeks and Sony want to say sorry by giving you MORE free stuff!?

Whether it's free or not is irrelevant. They failed to provide a service that is promised on the box of the product, the challenge friends online on psn part let alone affecting netflix and other services. This means the ps3 box is either false advertising, or they owe people compensation because the product did not perform as advertised for a large period of time. Compensation generally speaking should compensate everyone, but the compensation they have provided does not compensate a large swath of people as the titles provided are ancient and of zero interest to many. Hence why some people are irked.


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