Thats my point. You may form expectations based on what you ideally want and expect the company to follow the procedures to meet those, but that may not actually be the wisest method of handling the issue (or even possible) when there are large complexities involved, uncertainty and risk.

All good things. And the consensus reaction to this incident being so negative is a big reason why that attitude has changed.

I haven't suggested either of those two things since their timeline came out. All I said was that it took them 6 days from the time of the incident to get a statement out. That is a fact, and no matter what combination of circumstances and decisions led to that result, I have a problem with it.

According to their timeline (which I believe is true, but incomplete) they confirmed that data was compromised on day 5 and then waited until the next day before they made their statement. That is a fact, and I have a problem with it.

I believe that at some point before they knew that customer data had been accessed that they suspected that customer data could have been accessed. It was at this time I would have expected Sony to inform their customers of this possibility.

I would prefer that they deal with the uncertainty and risk instead of passing it along to their customers.

I am quite used to companies putting their interests above the interests of their customers. I expect it, even. But there are some areas where this cannot be accepted and this is one of them.

First i have to say - good work!
But the out of date server claimed in the irc could have been the truth. The google cache is from the 23rd of March but the irc log is from the 17th of February or earlier as seen here:
http://www.ps3hax.net/showpost.php?p...&postcount=180

So Sony could have updated the servers between the log and the hack.

And thats what they tried to deal with before they informed the consumer about what was going on.
Hasty communication to the consumer simply because he wants it IS passing uncertainty and risk to the consumer.

Seems Sony still has a few more items to clean up... http://www.myphl17.com/business/sns-...0,930109.story

**double post**

What risk is that exactly?

How might I have been harmed if Sony had put forth a statement such as the one I suggested?

So I need to wait until I get this e-mail from Sony before I can change my password since I HAVE bought something before?

EDIT: Reading that again and I guess I won't be getting an e-mail it seems like I'll need to wait until PSN is back up before being able to change my info...unless there is something I'm missing.

http://blog.us.playstation.com/2011/...ftware-update/

Firmware 3.61 available to download now.

You can form your statement only because now you can look back knowing now what happened

Sony was uncertain about the intrusion and what happened in their servers.

So there was only incomplete or questionable information to pass to the consumer. Incomplete and questionable information create uncertainty and can cause panic (possibly in vain if there wasnt anything serious after all) and anxiety to the consumer as to whether he should worry about and what he should worry about because mass behavior doesnt always follow rational thinking. The consumer would have still been in the same situation demanding an explanation which at the end would have been available at the same date Sony informed anyways about what the hackers possibly had access to

Cop out. If I have an account that has credit card information attached to it, then I want to know immediately if an intruder gain accessed to the system regardless if they stole any data or not. They felt it serious enough to shutdown the network, then they should have felt it serious enough to notify me too & not 5 days after they did their research.

BTW, time to grab the popcorn. It's going to be interesting to see how this unfolds.

Tommy McClain

PSN rollout coming...

http://blog.us.playstation.com/2011/...on-begins-now/

Tommy McClain

Update: Kazuo Hirai Video Annoucnement
http://blog.us.playstation.com/2011/...-announcement/

according to the map, Canada doesn't exist.....

Well it is the US blog. Besides that they need to hurry up and update the first state so I can find out who it is then go on about my normal non gambling induced day. :P

Canada is treated as part of the US region by Sony. . .

-1 for being US centric Sony.

Cheers

Update installing already, came home late from wedding party and almost asleep when I saw the tweets. 3.61 it is, psn not up yet here though.

Good news for PSN users. Now where are my freebies! :)

For that you must wait till the store is up :P

Looks like the northeast wins New your new jersey and on up just lit up.

Well, my ps3 ain't online anymore because my home doesn't have internet anymore, for now atleast. But I have downloaded lots of stuff from PSN, so I am guessing an automatic email won't be incoming to my email account. How do I ask SOny to let me change my password without taking my ps3 online? I am not relly sure whether I removed my CC data from my account or not, though I usually do, and I would like to change my pasword even if I am not currently online from my ps3.

First, they knew quite quickly that the intrusion was serious. That's why they shut the network down.

Secondly, In what parallel dimension did the way they chose to handle this situation prevent panic and anxiety? You saw the public reaction.. The way they handled it resulted in more FUD because it made them look incompetent. After the initial shock, which was going to be unavoidable no matter when the information was released, I would have felt much more secure if it had seemed that Sony were on top of the situation instead of having the situation on top of them.

Thread name needs updated it going up sectiuon of the country by section at least in the US.

uh? Isn´t it obvious that they were NOT on top of things. And isn´t obvious that is a good part of why they didn´t provide information sooner? They did not know what the f... was going on.

I recall plenty of times where shit hit the fan in my little part of the world abd just on that small scale it´s always fantastic to be clever.. afterwards.

I have this delorean i could make a few million if i were to borrow it to sony, so please return it to me as soon as you are done with it.

US & Canada are said to be all online. I was finally able to log into the site with my email & old password. It gave me the following message...

Then it booted me back to the login screen again. So it won't actually let me login until I follow the activation instructions sent to my email. That should work just fine. This probably saves them having to send activation emails all the users.

Regardless of the incompetence of the security breach & the lack of communication until 5 days later, I think Sony handled the fiasco rather well. Yes, the 4 weeks of downtime might been a bit much, but I don't think that could have been avoided. It will be interesting to see how they recover as I'm sure they will(at least from the consumer side). I also don't think May NPD results will be too adversely affected since online revenues will take the greatest hit & they don't track those. The last big question is how they will recover from the fallout & flak they will get from developers & publishers. That really could have a lasting effect.

Tommy McClain

Indeed most can change it directly from the PS3 and I think it hurts the small digital download companies far more. The large ones won't avoid the system but they smaller ones they could lose.